When contacting Auction Wizard 2000 technical support, make sure that all spam filters on your email account are configured to allow emails from email@example.com or are completely disabled. If you do not receive a reply to a technical support request, a spam filter is the most likely cause.
Spam filters are often implemented by ISPs and domain hosting services on their users email accounts. If your ISP or domain host has spam filtering, contact them to find out how to configure it.
Spam filters can also be part of your anti-virus or Internet security software. Consult your anti-virus / security software's documentation to find out if it includes spam filtering and how to configure it.
-- The Auction Wizard Team