I'm a newbie and have encountered something that has me confused. After I've listed my item and I go check to make sure I've not goofed on something, I noticed at the very bottom of my listing there is the payment info from Paypal and additional shipping instructions. I didn't put that information in anywhere and it directly contradicts what I have in my listing. Where in the world is this info coming from so I can go change it? I have to revise my listing everytime to change the info. I also have insurance as optional but this also shows "not offered" which I have to change during revision. Thanks for your help.

Old enough to know better, too young to resist

HI there,

Been there done that

The payment instructions are on the Lister window after images have uploaded. The payment instructions window is located on the Additional options tab. Be sure to complete that field.

Shipping options are defined in one of 2 places. You can set default options for each Auction profile. Go to File | Auction profiles. One the very bottom click the button that is Edit Auction lot Defaults and shipping options. When you click that button another page appears where you can define shipping options defaults, including insurance being optional.

Shipping options including insurance options can be defined on individual Auction lots. Look at one of your Auction lots, Click the "Shipping Options" tab. Part way down is the Shipping insurance field. In that field you select whether shipping insurance is optional, required, etc.

Be sure you have edited "Preferences> shipping discounts>Insurance option in My Ebay. If you have your insurance set to Not offered there or unavailable, Insurance will not appear in your listings at all.

See if that helps.

Judy/blue

o lordy, how dense am I. Found it, fixed it...TY! Now I have another question. Would someone mind going to my auction and checking out the text? You can see that ever so often the words are run together. When I preview my template, it is not like this, but after viewing after posting it has run some of the words together. Any clue why this is happening?
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=250056542871

Suzy

Old enough to know better, too young to resist

Hi,

Did you copy and paste the text into the Listing template?

Judy/blue

Hi:
As Judy asked - did you cut and paste the info into AW2K? If so and you typed it in NotePad or any other word processor make sure you have wordwrap checked as ON. If it is set to OFF it will sometimes cause words to break in wrong ways or throw words together. Also in the Template Editor in AW2K make sure you go under OPTIONS and check on Compress HTML Code and HTML word wrap. Hope this helps.

Garry

AND Did you Convert your listing template to a Pure HTML?

I looked at your source code. It looks as if there are line breaks where they should not be. If turning on the Word wrap does not work, try writing your description in bulleted list form and see if that helps. Might try doing your payment terms using the bulleted list form as well.

See we are just full of ideas Be sure and tell us if any of our ideeeesss have helped or not

Judy/blue

Yes I did cut and paste but I did it from MS Frontpage. I converted to HTML and then pasted the code from Frontpage. This is the format I had used before AW. I did all my auction templates in FrontPage, then copied the html to the description field. So this old dog gonna have to learn new tricks I see! Not sure what I have to do though to make the html from Frontpage compatible with AW.

Suzy

Old enough to know better, too young to resist

Suzy,

That is what I thought after looking at the source code. No problem. You can do it. So don't panic

Do what Garry said to do. Anytime you write code in FrontPage or Word, always copy it into Notepad first and save it. Then copy from Notepad into AW2K.

See if that works better.

Judy/blue

Another tip now that we are using HTML templates in AW2L - after opening FrontPage and before doing anything at all on the blank page - click on the lower left HTML button. SELECT ALL and then DELETE. That gets rid of all of the necessary boilerplate stuff for a web page but it only causes trouble in HTML for other things such as AW2K.

Then go ahead and do your thing for auctions in FrontPage. Once you are done - do what you have done before and select all on the HTML page and copy and then Paste into NotePad. Once in Note Pad Select all again, COPY and then Paste into AW2K. Also remember about the word wrap thingie.

I know this is a lot of cutting and pasting but it will take out unnecessary junk that can and will cause problems later.

Ummm, no please, don't eat the paste. I know there's lots of it here but ..... remember what teacher told us.

Garry

In reply to:

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don't eat the paste

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Judy/blue

Ok, I'm now getting to the frustrated stage. This is the steps I took and I've got several listings ready to go but until this is fixed, I don't want people thinking I don't know how to type!

In Frontpage..turned Word Wrap on (it was off)
Made page
Copied into Notepad, Turned Word Wrap on
Saved Notepad
Selected all and copied Notepad, pasted into AW

I still get the words running together..and yes Gary I did get rid of all the baloney html at the top of the FP page first

No, I didn't eat the paste...although I must admit it took great restraint!

Suzy

Old enough to know better, too young to resist

Suzy,

Let me do some checking. In my memory banks, someone else had this problem not too long ago. I have to find what we did to fix it. Gee if my over 50 mind would work all of the time.

I know you are getting frustrated but hang in there. Your listing really does look nice. So don't fret. I promise we will get you fixed. I think I remember who had the problem which will help me find what we did to fix it.

Judy/blue

Suzy,

Will you please copy and paste your template HTML code into Notepad, save it and email it to me. I need to see the actual code please.

Judy/blue

ok, I'll keep scanning...I have 144 pieces of jewelry for a consignor that I need to get listed, so going to maybe have to list with the 'mistakes'. I'll wait a couple of days, give me a chance to get several of these ready for listing. I've attached the file here because ummmm I don't have your email address and not sure how to find it here.

Old enough to know better, too young to resist

Suzy,

I am so sorry. My email address is on my profile. I forgot to tell you. The attachment didn't show up. My email addy is judy@pennyworthsales.com

Try sending the file to me now.

That is a lot of jewelry. Nothing like a bit of pressure is there. Even if you list with the few "mistakes' your templates look nice. It will be okay until we get it fixed all up.

Judy/blue