"You said when you duplicated the Inventory Items that the HTML was showing ??? Did I misunderstand?"

Yes. I must not be explaining it clearly I guess.

There is no html code in the description field of the items I am duplicating. When the ERROR/BUG occurs, it converts the text (of the old inventory item) into html gobbldygook.

AW2000 converts what ever you type in the description field into html for your listing in eBay. I assume when I get garrbage this is what AW is spitting back out to me.

As I said it does one of thwo things. It either completely replaces what I typed with the description I field contents of the item I copied the new inventory item from. Or...

It replaces what I typed with an html version of the description field of the item I copied the new invertory item from.

The old item did not have html. AW is giving that to me all on its own.


My eBay Store

Jim

It isn't you, it is me not communicating effectively.

I understand the RTF is not appearing in the original Inventory Item and only appears when you duplicate. And the RTF is appearing on the newly duplicated Inventory item not the original Inventory Item.

But that doesn't mean the RTF or text that is causing the issue isn't in the description field. It is or the RTF would not be appearing on the duplicated Inventory ITem

The RTF appearing actually isn't an AW2000 issue but rather a Windows issue. It can happen when text is copied and pasted into any HTML enabled editor directly from a website or Microsoft Word. There are other things that can cause it but those are the most common.

The only way to get rid of it is to
a. if you can see it the delete the RTF formatting and reformat the description field.

b. delete the description field and start over.

The description field text can be pasted into Notepad so you have the information. Then after you have deleted the description field completely and Posted changes, then you can paste the text back in from Notepad and format it again.

I hope that is clearer



Judy/blue

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Judy, I think you still aren't getting it.

"I understand the RTF is not appearing in the original Inventory Item "

Yes

"and only appears when you duplicate."

No. It does not appear when I dupicate it. When I duplicate it has no html or rft. It is only when the error occurs that it happens. Or is that what you actually meant?





My eBay Store

Jim,

That is what I mean,

When that happens, it must be cleaned up or it will continue. It isn't a bug in AW2000. It is a Windows issue.

one other thing, has this copy of AW2000 been moved to a new computer since the original Inventory Items were created?



Judy/blue

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Hi Judy,

I'm back late to this thread because I figured I was going to get an answer like this and I didn't want to get more frustrated.

How is that a windows issue and not a AW2000 bug? You can't cut and paste from the web or a word processor into AG2000? That is a bug in my book. I don't think there is anyway you can convince me otherwise.

This should be basic functionality of any windows program. I can cut text from Word to the web. I can cut from the web into word. I can cut text between dozens of programs without an issue but for AW2000 it causes blow ups somewhere down the line.

AW2000 should be able to save text pasted into it without issue. I copy text from the web and paste to AW2000 and it uses the current format being used in AW2000 including font and bold etc. It saves it with no apparent glitches but then when you try and duplicate it, it blows up. That is a bug.

It AW2000 wants to look away and say "hey it's not our problem," I don't really buy it. I've got near ten thousand items in my inventory. I have no idea which ones might have some pasted text in them. It is not practical and in my opinion should not be necessary to somehow redo all of these items.

Regarding your last question. No this copy of AW2000 has not been moved to a new computer since the original Inventory Items were created.

I want to apologize if I am coming off as snippy or antagonistic. I am really trying not to be that way. I would just like my problem to be fixed.

It gets frustrating when I get what appears to be a customer support finger pointing shell game. I am not just talking about this thread either. Thom has been excellent overall any time I had a problem. Problems and issues are almost always handled quickly etc. But a few times I have gotten answers that are annoying. For instance.

Another recurrent issue I've had for years is copying text from one field in AW2000 to another field in AW2000. I won't bother starting a new thread because maybe this is the same "windows issue". Sometimes I might want to copy text from an auction lot description into an inventory item description. I copy the text, go to my destination but when I paste I get a blank line or only part of what I copied.

Now if I use the same copy and paste into any others windows application, all the text shows up.

Now here is the kicker. If I use cut instead of copy, with the same text still highlighted, it will work.

I sent this issue in as a bug once and got the answer that I need to defrag my hard drive and some other, completely irrelevant (to me of course) technical waste of time.

What is that? Yea, do I need to reinstall windows too? Those are the times when the support I've gotten has frustrated me.

But no marriage is made in heaven. Overall I have been very happy with AW2000 so I have just dealt with these issues and stuck with AW2000 over the years.

OK very long post. I will stop now.


My eBay Store

Hi

I am sorry you are frustrated. I am not a AW2000 tech support personnel pointing a finger at anyone. But I can tell you from working on other forums your assumption that you can copy/paste from Word into an HTML enabled editor without issues is not true.

This week alone on other sites that I work on, I have had to "fix" at least 25 sellers listing who thought it was okay to copy/paste from Word into the HTML enabled editor. And all they got was a bunch of strange invalid characters whose encoding was incorrect. Once the text had been pasted into Notepad, saved and then pasted into the HTML enabled editor the encoding and strange character sets errors were eliminated.

It is not a bug issue with the software applications but rather the extraneous text the human eye cannot see in the background. And once pasted into the HTML enabled editor, it can create strange character sets.

some combinations of letters/characters/numbers create not only RTF issues but also HTML issues. It just works that way.

I only shared what I know causes the issues to help you pinpoint the problem. Not to create any conflict.

I am truly sorry that what I had to offer was not helpful and all it did was frustrate you.

Judy/blue

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Ain't that the truth!

I've done a lot of HTML programming, and used a lot of different HTML editors, and they all have their quirks. Word is probably the worst HTML editor on god's good earth. If you ever want to create an uneditable, error-ridden web page, save a Word document as a "web page". There will be hundreds - or even thousands - of extraneous codes on your web page.

Most HTML editors will have a problem with a Word cut/paste because it will attempt to "fix" the bad code. Sometimes it'll seem fine until you edit it - even just deleting a single space can garble the whole thing.

Word, for example, will put seperate "font" commands on every line, making it nearly impossible to edit HTML appearance. As Judy says...cleaning the text in notepad is the best solution

I think what throws AW2K users is that they approach the item description area as if it's a clean text area. It's not. It's an interpretive HTML editor that hides it's own formatting codes. This means that if you start injecting actual HTML code into it, you have no way of knowing (or editing) it's interaction with the hidden HTML code produced by AW2K itself. AW2K will also attempt - like every other interpretive HTML editor - to "fix" the html code so it makes sense. Often this just creates a mess.

The solution is to use clean text (like from notepad) and use AW2K's built-in formatting as much as possible. This is particularly true of commands affecting appearance. The only html code I ever add to a description is a link.

Everything else should be done in the templates - which does allow for straight HTML code. The "dscription text block" is just an element that's used in the template. IMHO, it should never contain any of it's own format commands (except those created by the AW2K itself) since it is implied that the web format is done through a template.

This is why the description area has only a small number of formatting commands to begin with. It's designed that way for a reason that has to do with it's function.

HI

Thank you ... You explained what I have been trying to say PERFECTLY... Thanks!!!!!!!!!



Judy/blue

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