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Tradeguy
(enthusiast)
08/09/08 07:24 AM
Re: Shipping Discounts stopped working new [re: bluepennylady]  

8-9 Glitch update -

- API still not working as of this morning, so no "discount" is being applied to listings.

- I've had about 15 completed sales from last night - all multiple item sales, many on my newest listings, and the "edits" have stuck, and shipping discounts were applied.

- I've rechecked all of my recent listings and all the edits have stuck.

- The incorrect emails (listing ends instead of items won) have stopped, and the correct emails have restarted.

- No insurance issues.

So...right now at least for me, the only remaining issue is the initial application of the discount option...



bluepennylady
(Pooh-Bah)
08/09/08 07:36 AM
Re: Shipping Discounts stopped working new [re: Tradeguy]  

HI,

The eBay tech support told me the fix would not be completely rolled out until early Monday morning. They will test it bright and early to be sure all is well.

If it isn't,, well, we will get hold of them again.

Thanks for the update!



Judy/blue

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com

Tradeguy
(enthusiast)
08/11/08 01:18 PM
Re: Shipping Discounts stopped working new [re: bluepennylady]  

Well, I figured I'd give them most of the day...still not fixed. I just did a test to see.



bluepennylady
(Pooh-Bah)
08/11/08 01:21 PM
Re: Shipping Discounts stopped working new [re: Tradeguy]  

Hi, Rich,

Yeah, I just listed 7 auction lots not more than 5 minutes ago to check too. Mine are not working yet either.

Tech told me on Friday, the glitch would be fixed by early Monday morning.. I'll bump my tech people and see what they say. I'll let you know..


Judy/blue

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com

bluepennylady
(Pooh-Bah)
08/12/08 07:56 AM
Re: Shipping Discounts stopped working new [re: Tradeguy]  

Good Morning,

Just heard back from tech ----

The first level techs are having a pickle of a time getting the engineers to believe there is a problem with the API calls' Which there is and the first level techs know there is.

Then this morning, the engineers finally figured out there is a problem with the API calls... Go figure.. So the engineers are back working on it again...

Hopefully they will get it resolved....There is no ETA on fixing it though..




Judy/blue

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com

Tradeguy
(enthusiast)
08/12/08 08:12 AM
Re: Shipping Discounts stopped working new [re: bluepennylady]  

>>Hopefully they will get it resolved....There is no ETA on fixing it though..

Is there EVER really an ETA? I mean, here they've been saying the problem will be fixed by Monday, and then you find out that the ones in charge of fixing it, didn't even acknowledge there was a problem until this morning (Tuesday).

Somewhere along the line Ebay tech support either stopped being truthful as a matter of policy, or stopped having any idea what is really going on.

Well, hopefully they'll fix this!



Tradeguy
(enthusiast)
08/12/08 08:13 AM
Re: Shipping Discounts stopped working new [re: bluepennylady]  

Forgot to post this - THANK YOU for your efforts and follow up on this!



bluepennylady
(Pooh-Bah)
08/12/08 08:23 AM
Re: Shipping Discounts stopped working new [re: Tradeguy]  

Rich,

I told the tech the most frustrating part of dealing with issues on eBay is getting someone to listen and then that tech to take the time to really honestly check it.. There are always the pat answers that it is the Listing tool you are using. And if I were to use eBay's tool, I would not be experiencing it. Or blah, blah, blah.

And you know, this first level tech told me he got just as frustrated sometimes as the engineers do not listen to them either about half the time. I gave the engineers auction id numbers I had just listed, along with listinglog and HTTP logfiles to support the API calls AW2000 used. Supplied the date when the discounts stopped working. Gave them Auction id numbers for the day before (July 28) and the discounts were correctly applied.

By george, something isn't right... And it is eBay..

I agree completely, they just stopped being responsible and truthful. Because there is some instances when accepting responsibility would indicate reimbursements for listing fees for a certain time frame. I don't think they will go there... So just don't admit the problem exists at all.

Judy/blue

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com

bluepennylady
(Pooh-Bah)
08/12/08 08:24 AM
Re: Shipping Discounts stopped working new [re: Tradeguy]  

Rich,

Well you are just so welcome. I just wish I had better news to bring to you..

At least the engineers have admitted there is a problem with the API discount calls now... That is a huge step in the right direction.



Judy/blue

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com

bluepennylady
(Pooh-Bah)
08/14/08 11:43 AM
Re: Shipping Discounts stopped working new [re: Tradeguy]  

HI,

Just heard from eBay tech... The technician I have had the privilege of working with has finally been able to re-produce the discount listing issue on the engineers computers.. So now that they "know" exactly where the problem is, they can get a fix for it...That is the good news.

The not so good news,,,, it could be the first week of September before a full fix is rolled out... Those techs and engineers have their hands full with a ton of site issues.. And I think that perhaps combined shipping discounts not being applied in the listing process isn't top on the list of "Gotta get it fixed" in the next week.

But then you never know.. They might get it fixed by tomorrow. Just never know..

So here's hoping for a full fix this week..!!! Go eBay techs!




Judy/blue

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com


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