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mouse
(enthusiast)
09/29/09 05:09 AM
eBay's policy  

I have a person that made me an offer on an item that ended on eBay with no bids....is it against eBay's policy if I send her an invoice? I'm afraid if I list the item again with a Buy It Now price that this person offered, someone else will buy it!
Does this all make sense? She's sending all her messages through eBay!

Thanks!

Mickey

Visit my eBay store!
http://stores.ebay.com/MickeysMarvelousMall?refid=store














bluepennylady
(Carpal Tunnel)
09/29/09 07:51 AM
Re: eBay's policy new [re: mouse]  

Mickey

Here's how I handle those types of things.

I send an email from AW2000 to the buyer directly. I open up the email from e*ay and get the buyer's email address. then I use an inquiry email template I have created in AW2000 and send an email directly to the buyer.

If they respond to that email, then I know that we can communicate via direct email . I request ship info, create an invoice, add the invoice item(s) and send them a total amount due.

It is a violation of e*ay policy to use the e*ay system for transactions outside the marketplace. If someone contacts you directly, then that is another matter entirely. Hence if the buyer responds to the direct email, you are in a different scenario....

I would not use the e*ay email system to conduct the transaction.

Does that help?



Judy/blue

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com

Visit me at Bonanzle!
http://www.bonanzle.com/bluepennylady

mouse
(enthusiast)
09/29/09 08:23 AM
Re: eBay's policy new [re: bluepennylady]  

I tried to get her email address but couldn't find it...I did click on "show raw source" but still couldn't find her email addy. The email seems different now from ebay...it use to say something about the yellow button...now it's @members.ebay.com.
Thanks for your help though! I finally just asked her for her email address....

Mickey

Visit my eBay store!
http://stores.ebay.com/MickeysMarvelousMall?refid=store














bluepennylady
(Carpal Tunnel)
09/29/09 08:27 AM
Re: eBay's policy new [re: mouse]  

Mickey

The buyer used the option to hide their email address.



Judy/blue

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com

Visit me at Bonanzle!
http://www.bonanzle.com/bluepennylady


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