I'm trialing AW2K, and it looks very promising. One thing I can't figure out (and if I have to hit the manual, either it's not intuitive or maybe isn't in the trial version) how to associate incoming mail with a specific invoice.

Basically, what is the process from the time I update the auction, generate an invoice, e-mail the customer, and get the payment reply back? Right now I'm having to cut and paste addresses, and that doesn't seem right...

Let me see if I can help.
Once the auction is closed and you have generated the invoice. I'm taking it that you have this part figured out. AW pretty well walks you through this, no problem.
When you click on the little envelope on the upper menu line a whole bunch of pre-templated email choices drop down. This is still pretty straight forward. Now, if the customer responds back with a reply to your original email. Aw2k should automatically associate the replyed email to the invoice.
If not, look for one of the two following, either the referenced "auction id" or their email address. Hi-lite one or the other and than right mouse button click on that hi-lited area. A menu will drop down with some choices "find buyer email address" and "find auction ID" click on which ever fits with what you hi-lited. The auction lot will open up in the lower half of the screen. From here you can associate the auction lot by clicking on the little hand with the finger pointed up (I usually don't, I want the invoice). By the hand should be a Green square with the word "invoices" beside it. Click on this and the invoice should now be showing in the lower part of the screen. NOW click on the little hand with the finger pointed up and the email is now associated with the invoice.
Also at this point, if you don't have the address. The customer has sent it to you in this or another email. Once the email has been associated to the invoice. Find their address, if it is shown in proper format, like you would write it on an envelope and not in a continuous line. You can hi-lite the address, right mouse button click on the hi-lited area, and a menu will drop down asking if you want to copy the address into the invoice. Click on that and is a done deal.
If the address is in one continuous line, this doesn't work because the program doesn't know where the page breaks are for each line of the address.
Hope this all helped some for ya.
rodgw

Ahhh... ok, I see it now. I knew it was in there, but it *isn't* intuitive. Yes, I should have fully read the manual. I'm evaluating the software, though, and if I have to RTFM to get the info, it may not be easy enough for someone like my wife to use...

In any case, problem solved (more or less). All in all, I think AW2K is a great product. A few glaring things are missing (like a "true" profit report, and the ability to report across archived data), but I'm still seriously considering buying it.

The "reports function" has been one of the few lows of aw2k. A recent update however added the abilitiy to download the database into excel. There you can massage it any way you like.
Works for me.
rodgw