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bluepennylady
(Pooh-Bah)
05/21/08 08:56 AM
Paypal Search & Notification issues new  

HI, all,

Paypal is currently experiencing a couple of rather serious issues. And you all should be aware so you can be on the lookout..

First, this one isn't unusual but it is magnified right now. Paypal is not sending out payment notifications on a huge majority of eBay transactions. They are aware of that problem.

But here is where the second really serious problem comes into play. The Advanced Search is not working correctly. So if you use the Buyer's email address to try and see if the buyer has submitted payment, all you will get is the the red lettered the email address is invalid and no record exists. The Auction id number does not always work either.

Then a hour or days later all the sudden out of the clear blue, it will work. If you discover the Advanced Search is not working on your account, call Paypal and report it. So they can fix your account. There is an escalated technical issue in the engineers department. But the engineers need to know whose accounts are affected. And call when it is happening so they can catch it.

I been on the phone for 30 minutes with the engineers while we dug through the search process to catch it... Which we did.

Thought you all should know to watch out for it. We just found payments today that were made last week. And I search my Paypal account every single day for buyer's payments. At least those who have not yet paid or emailed us.

Happy selling and have a great day!!


Judy/blue

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com

Tradeguy
(enthusiast)
05/21/08 12:15 PM
Re: Paypal Search & Notification issues [re: bluepennylady]  

Also true for echecks clearing.

I just got notification for 2 echecks that actually cleared 2 days ago (fortunately, I had checked and sent out the items). One more cleared this morning, but I still don't have any notifications.

I did find, however, that you can do an "echeck" search, which worked very well.

Thanks for the heads up!

Rich



bluepennylady
(Pooh-Bah)
05/21/08 12:32 PM
Re: Paypal Search & Notification issues new [re: Tradeguy]  

Rich,

I am glad to know there are several of us experiencing the issue. Although, it is quite aggravating to the buyers. Some have been very kind. Others are less than cordial about it.

I will be careful to watch our echecks more closely.. I am glad you said something!



Judy/blue

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com

bluepennylady
(Pooh-Bah)
06/13/08 11:25 AM
Re: Paypal Search & Notification issues new [re: bluepennylady]  

HI, All,

Paypal is still experiencing search issues when attempting to locate missing buyer payments. BUT on the bright side, I actually caught the error day before yesterday, could reproduce it, called tech, walked them through how to reproduce the error. And by george, they had the same results.

so they have opened a tech ticket on the issue. Hopefully, maybe just maybe the email notifications and transaction issues will all be fixed shortly.



Judy/blue

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com


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