Good Morning,

That is excellent news. Thank you so much for taking the time to post what was causing the problem. As the information is very helpful to other users..



Judy Oglesby
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bluepennylady

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Just when I thought I had the problem licked... it seems to have come back again. What I've done again is to check for viruses (none); malware (none), cleaned hard drive, saved data, rebuilt files (w/no errors). Checked and triple checked that all entries were entered properly.

Seems to be happening more each day. Don't know what else to try.

HI

Let me be sure I understand the issue.

The total in the Ledger does not match what? If you add up the Paypal payments recorded in the ledger, That total does not match the Ledger total?

Judy Oglesby
Judy/blue
bluepennylady

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The totals in AW2K do not match the totals in PayPal. I know that they change quite frequent. But I have a habit of either writing down the total after so many payments or printing the page up (from PayPal).for the last customer shown.

These are the totals that don't match.

Thanks for help.

HI

Are you certain you are recording all the associated fees with each payment when you enter in a payment in AW2000?

It just sounds to me as if something is being omitted when recording the payments.



Judy Oglesby
Judy/blue
bluepennylady

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I think so, I do the payment less their fees, check the shipping (whether or not there is a shipping charge). Some of the auctions are w/o shipping charges. I can't think of any other charges their might be excepting those of eBay at the end of the month.

Could it be when doing a refund, I just go into the payment and change the original payment to $0.00 and the fees to $0.00 instead of re-entering them.

HI

Yes that could definitely impact the ledger results. Instead of doingit that way, you might consider changing the Invoice status to Closed _refunded. Then record an expense in the Ledger as a refund for the exact amount refunded. That should make the balances come out right.

Does that help?



Judy Oglesby
Judy/blue
bluepennylady

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Thank you, will give your suggestion a try. I do know, that in the invoices, I mark that as closed - refunded and in the ledger, I just change the payment to $0.00 both for payment & fee and then mark it paypal - refunded. That usually brings the total to the last one ( I guess you could say last good total).

Looks like I have a lot of work ahead of me to straighten this out.

Once again thank you for the info and help. Have a good weekend and will let you know the outcome after I straighten it out.

Hi

Please do..



Judy Oglesby
Judy/blue
bluepennylady

Visit my eBay store!
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Visit our website too!
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http://www.bonanzle.com/bluepennylady