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cds2go
(stranger )
02/11/10 03:39 PM
Totals  

Have been using AW2000 for quite some time now and basically have had no problems with it. Anyways, lately the ledger seems to be loosing or not adding the correct amount to give complete total.

Today, added 10 payments w/fees and was short by $15 compared to what paypal's total was. Is there anything that I need to change or do to have the correct total show?

Thanks in advance.



bluepennylady
(Carpal Tunnel)
02/11/10 07:29 PM
Re: Totals new [re: cds2go]  

Hi

How long has it been since you rebuilt the database?

Do a backup of the database
Scan the hard drive for errors
Defrag
Run the Rebuild

See if that has any effect.



Judy Oglesby
Judy/blue
bluepennylady

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cds2go
(stranger )
02/11/10 07:44 PM
Re: Totals new [re: bluepennylady]  

Thank you, will give it a try. Will post back results.




bluepennylady
(Carpal Tunnel)
02/11/10 07:45 PM
Re: Totals new [re: cds2go]  

HI

Yes please do let us know either way.



Judy Oglesby
Judy/blue
bluepennylady

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com

Visit me at Bonanzle!
http://www.bonanzle.com/bluepennylady

cds2go
(stranger )
02/12/10 02:42 PM
Re: Totals new [re: bluepennylady]  

Nope, that didn't work. Had the same thing happen today. So far I'm short $26.17. Each time it is a different amount.

Is there a limit on the amount of sales in the ledger that one can have that might be causing this? At present, I have 340 entries.



bluepennylady
(Carpal Tunnel)
02/12/10 03:36 PM
Re: Totals new [re: cds2go]  

HI

No limit on entries.

Okay, let's backtrack here a bit.

When you say there is a discrepancy... You mean that if you add up all the incoming Paypal and ProPay payments you have recorded during the day the total does not match what is showing for the same timeframe in the ledger?





Judy Oglesby
Judy/blue
bluepennylady

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com

Visit me at Bonanzle!
http://www.bonanzle.com/bluepennylady

bluepennylady
(Carpal Tunnel)
02/12/10 03:45 PM
Re: Totals new [re: cds2go]  

HI

Just a thought here as I opened up my ledger reports to check.

When running the ledger reports be sure that you are not adding up a Paypal payment that you might have recorded the day before.

For example, payments that arrived prior to 8 pm yesterday were recorded yesterday. Anything after that were recorded on today's work, 2-12-2010 even though the payment arrived on 2-11-2010.

So be sure the dates of the payments match up.... Is the discrepancy for today possibly the total of a couple of payments. Or just a single payment?

Does that make sense?



Judy Oglesby
Judy/blue
bluepennylady

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com

Visit me at Bonanzle!
http://www.bonanzle.com/bluepennylady

cds2go
(stranger )
02/13/10 08:58 AM
Re: Totals new [re: bluepennylady]  

First let me thank you for all the info. Second, on the main ledger screen we have Date; check #; Invoice #; description; credits; debits; and balance.

The total in the balance has the discrepancy. This is where I keep loosing various amounts of money. I've checked and rechecked to make sure everything was entered correctly. However, I've not tried to run a report yet, but will do so shortly.



bluepennylady
(Carpal Tunnel)
02/13/10 12:27 PM
Re: Totals new [re: cds2go]  

Hi

Let me know how the report comes out.



Judy Oglesby
Judy/blue
bluepennylady

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com

Visit me at Bonanzle!
http://www.bonanzle.com/bluepennylady

cds2go
(stranger )
02/15/10 07:12 AM
Re: Totals new [re: bluepennylady]  

I think I found the problem! I had a known software program that somehow installed 2 files that have been known to cause problems. Rx2Engine & RX2Agent. After doing a search on google I found that these two items were indeed some sort of trojan.

I managed to get rid of them and it seems that AW2K is working as it should.

Once again thank you for your help.




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