Hello!
I searched Help, no Help, so I'm here, no rush, but how do I deal with the ledger on returned items?
many thanks
Caroline

Maisey

Maisey,

I don't know how you managed the Invoice but as far as the ledger, just go to the ledger and hit the "+" button. That will allow you to make a manual entry. You will need to choose "expense". You can enter in the total amount you refunded to the buyer. the "Paid to" field is for an Invoice number or buyer's name, etc. And there will be a prompt that appears telling you that name, etc does not exist do you want to add it. click Yes or Ok. The entry will go into the "debit" column making your running balance correct.

Does that make sense?


Judy/blue

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