"I would have paid sooner, but I just kept checking my Paypal account [for the invoice] -- I almost never read my eBay email."

That's what I get all the time from buyers to whom I've emailed an AW invoice two, three, four times (AND posted to their My Messages telling them to look for their invoice via regular email to such-and-such address). They just keep sending requests for their "invoice" -- their eBay invoice.

This came up here recently -- the issue of not hearing back from buyers because either (1) they never read mail to their eBay-registered addresses, or (2) they block messages from all but family and friends and aren't savvy enough to add the eBay's seller's address to their whitelists -- and I remember Judy said something like, well, sometimes we send eBay-generated invoices.

So I've been thinking........why don't we always send eBay-generated invoices?? What's the point of avoiding that system? I have to admit I have a basic aversion to using eBay invoicing just from sheer rebelliousness, but if I can get payments faster and more reliably by swallowing my anti-eBay mindset and just sending their dumb ol' stick-to-business invoices, why not do it?

Sue

Sue

I added a page to my eBay store "About email communication"

That page alone has helped with alot of email problems. However there are lots of buyers who as you say are not savvy enough to add email addresses to their white unblocked list. And there are the die hearts that if the Invoice isn't from eBay, it must not be real.

For the buyers that will not communicate except through eBay we often send a hand written note in their package explaining that the shipping notice was sent to xxxx@xxx.xxx

And if they have questions to please feel free to contact us at and we provide a different email address other than our registered email address. That has worked very well too.

BUT there are those buyers that just wont pay unless they see the Paypal invoice and/or eBay invoice. So I patiently log into My eBay and go through their very cumbersome inefficient invoicing .. Just to get my money

The things we do for our buyers.

Judy Oglesby
Judy/blue
bluepennylady

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