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jea9star
(Unregistered)
09/11/06 08:26 AM
ERROR WHEN LISTING LOTS  

Please help; I have never had a problem using AWK200 until this morning.
My listings fail to post - When choosing the “see the page returned by ebay” I get this error:
"An error occurred while parsing the "choose selling format page" - So I decided to list manual and it still fails to list but now when clicking on “see page returned by ebay” all I get is the ebay sell page continually flashing. What is going on? Anyone else having this issue? Please HELP!




Anonymous
(Unregistered)
09/11/06 08:35 AM
Re: ERROR WHEN LISTING LOTS new [re: jea9star]  

Its me again, Since origianl post i have changed the ebay selling format back to the original format, this fixed the page flashing issue but my lots still fail to list. Now I am getting errors:
"6 An error occurred while parsing the "Pictures and Details" page."
"7 An error occurred while parsing the "Payment and Shipping" page."

Any Ideas?



AquilaStamps
(journeyman)
09/11/06 08:37 AM
Re: ERROR WHEN LISTING LOTS new [re: jea9star]  

Hi:
It appears that eBay has switched you to the "new" form. You will need to log onto eBay and then go to selling and choose OLD SELLING FORM. Once you do that reopen AW2K and you should be able to post.

One of the easy things to do is to download the new API Beta of Auction Wizard. It posts directly to eBay and is not using the the old forms. It is so much faster and easier and I'm sure you will like it. Just go to the discussion board main page and in the forum click on the posting of call for beta testers, go down the page a bit and there is a link to the new installation program. Make sure you have a backup before doing anything. Thom outlines all the procedures in this email just read it and it will make everything so easy. Once you have installed and have the new program open click on TOOLS/Check For Program Updates. This will have you install the latest patch an you will be good to go.

If you need help let us know

Garry



AquilaStamps
(journeyman)
09/11/06 08:42 AM
Re: ERROR WHEN LISTING LOTS new [re: Anonymous]  

HI:

Well, I'm not sure here but it is possible that you need to rebild your database. Something similar happened to me a long while back and Thom had me rebuild. And it worked. Just a suggestion that you could try. Again, make sure you backup before you rebuild.

Also the suggestion of the BETA still stands. It is so much better I know you will like it.

Garry



jea9star
(Unregistered)
09/11/06 09:44 AM
Re: ERROR WHEN LISTING LOTS new [re: AquilaStamps]  

Ok ... So I downloaded the beta version, still not listing. Getting a different error now:
"API Error Code 37 - Input data for tag <item.ShippingDetails> is invalid or missing. Please check API documentation” I have the shipping fee inserted in the proper place. Am I missing something else here?

Thanks for your help so far... I have never had so much trouble with this program before!!!! AAARRRGGGHHHH!!!!

Determined to get this auction up today!

Jeanine




AquilaStamps
(journeyman)
09/11/06 09:54 AM
Re: ERROR WHEN LISTING LOTS new [re: jea9star]  

Jeanine:

Well, it seems I haven't been that much help as you still can't post. What I would do now is to send an email to Thom at info@auctionwizard2000.com . Thom is very very good and answering quickly and almost always has an answer right away.

Have you rebuilt your database? The two errors could also be coming from not selecting a shipping method and or could be that you haven't put a $0.00 value in additional item ship in the shipping options.

Just make sure you email Thom with the problems. I'll try to see if I find anything in the help file that could answer your problem.

Garry



Anonymous
(Unregistered)
09/11/06 09:56 AM
Re: ERROR WHEN LISTING LOTS new [re: AquilaStamps]  

Thanks Gary,

I have done everything! All fields are filled out completely, so I don't know what to think at this point. I do appericiate your help. Emailing Thom now.

Thanks again.

Jeanine



AquilaStamps
(journeyman)
09/11/06 10:16 AM
Re: ERROR WHEN LISTING LOTS new [re: Anonymous]  

Jeanine:

Sorry I wasn't better help. Thom should be able to make everything better for you. It sure is awful when you're trying to do something and no matter what you do it won't work. Then in frustration you start over again and do the same steps all over and realize "nope, still won't work". The frustration level goes up about 1000 points.

Thom is usually very good about answering quickly. So keep an eye on your email.

Garry



bluepennylady
(enthusiast)
09/11/06 03:20 PM
Re: ERROR WHEN LISTING LOTS new [re: Anonymous]  

Jeanine,

The Get Items detail for shipping error is related to UPS shipping. Do you have any International shipping options that offer UPS standard to Canada? If so, you will have to do 1 of 2 things. Either remove the UPS Standard to Canada or add the package dimensions to the shipping Options.

If you have any other UPS services, other than ground selected, you must include the package dimensions.

The other incident is for any Oversize packages. If you have an Oversize package, you must include the package dimensions in the Shipping options or the Auction will fail>


Judy/blue

Edited by bluepennylady on 09/11/06 04:16 PM (server time).



bluepennylady
(enthusiast)
09/11/06 03:23 PM
Re: ERROR WHEN LISTING LOTS new [re: AquilaStamps]  

Hi, all,

I am so sorry I was offline today. Attended a seminar. We were suppose to have Internet access but it didn't happen. I was having withdrawals as I usually watch the Discussion board.

Okay, I have had my Discussion board fix today. I am much better now

Judy/blue



AquilaStamps
(journeyman)
09/11/06 06:14 PM
Re: ERROR WHEN LISTING LOTS new [re: bluepennylady]  

Judy:

Welcome back, hope the seminar was fun and interesting and all that good stuff. But I know they can be so boring sometimes. Hope it was the former for you.

I wondered if you had lost connectivity today and also wondered if you were going through withdrawal. LOL.

Garry



bluepennylady
(enthusiast)
09/11/06 06:53 PM
Re: ERROR WHEN LISTING LOTS new [re: AquilaStamps]  

Garry,

I had such bad withdrawals that I left early. About 2-1/2 hours early as a matter of fact. It was an okay seminar. Lots of hoopla as they were really simply trying to sell a webstore at an absolutely ridiculous price. However, the sessions I was interested in were search engine optimization, Live directories, vertical portals, natural searches. Those sessions were pretty good. Most of the information I already knew but the material was presented in a different manner so it was still good. The speaker was excellent. Great sense of humor, well-spoken. But the prices they wanted were over the top.

Next time, I check about connectivity before I ever go into the building. It was terrible to be off line for hours at a time I wonder if I should join, Internetjunkies anyomous or something.

Judy/blue



tictictic_OnEbay
(member)
09/12/06 02:00 AM
Re: ERROR WHEN LISTING LOTS new [re: bluepennylady]  

I started reading this thread and was thinking, sheesh, eBay's done it again. They switched me to the new listing form last week and made me miss a listing opportunity until I could get help from Judy, and now they've done it to another poor, unsuspecting member. How rude of eBay!

And then I was thinking, "Where's Judy? This person needs Judy! Dr. Judy to the Forum, stat!"

You took a day off, and the patients had a crisis. LOL!

Glad you're back. Next time you go away, post your pager number.

Sue



bluepennylady
(enthusiast)
09/12/06 05:32 AM
Re: ERROR WHEN LISTING LOTS new [re: tictictic_OnEbay]  

Sue,

Maybe I should post my cellphone number Or put an alarm on my laptop. But then I have to have Internet connectivity. Next time I go somewhere, if they don't have computer hookups at a seminar, I am outta of there.

Judy/blue



AquilaStamps
(journeyman)
09/12/06 06:44 AM
Re: ERROR WHEN LISTING LOTS new [re: bluepennylady]  

Judy:

Actually other than the withdrawal it seems as if there were some interesting times at the Seminar. There have been Seminars in that past that have put me right to sleep in the first five minutes. Then there are the exceptional ones that I don't want to end 'cause of all the good stuff that is happening. It never fails though that some of them have a very inflated view on how much their services are really worth when it comes to a dollar amount.

I've finally taken the plunge and just yesterday signed up for wireless internet through Cingular Wiireless so I can use it with my Laptop. I'll give you a report after a bit. It is just several tad's expensive but may be worth it when I'm away, not only from the computer, but from home; and need to keep in touch with eBay/Overstock. It never fails that I schedule a trip to a wholesaler or to someone who is selling a collection on days that end up being closing days on one or both of the sites. In the past I have had to find a hot spot or beg someone to use their modem/dsl connection.

If this works OK (and it is in question as Cellular Reception here in FL is spotty at best) it will be helpful just in answering last minute questions on auctions.

I've found that there have been more and more first time bidders that are asking all sorts of questions on a closing day. I have taken advantage of the FAQ section eBay gives sellers that people see when the click on "ask a question". However, even though they can see the FAQ's some still ask the question covered in one of the FAQ's.

Maybe there needs to be some sort of group discussion here on how to handle these last minute questions. It would be great to see how others handle these type of questions - even pool our replies to make up an "AW2K User Reply Database". I'm not sure about you and the others here, but there are times when I feel I need a fresh look at how the same question can be answered. Just a thought

Garry



bluepennylady
(enthusiast)
09/12/06 07:44 AM
Re: ERROR WHEN LISTING LOTS new [re: AquilaStamps]  

Garry,

I think that is a great idea. We have templates we have made up for responding to standard inquiries. So it is simply of matter of using the "reply with template" button on the email reader. And we place frequently needed information into the Notes of all Inventory items so no one has to get up from their workstations to go actually look at the product.

The other thing I do, of course I have staff, but if my staff fails to include important information such as the model number, color, size, etc in a description. I require the staff person responsible to respond to the inquiry complete with an apology for failing to include pertinent information. Requiring the responsible staff member to respond with an apology really makes them pay attention. And then everyone is more careful to include information and the inquiries drop significantly.

Judy/blue




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