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moonstruck22
(member)
11/25/07 05:44 PM
Re: Listing Frame new [re: bluepennylady]  

Just thought I would add an updated observation:
I noticed that on my listings today that the catagories were shown on the side but still no policy or custom pages.
Maybe eBay is fixing it a step at a time or it is just returning in small increments all by itself since they said that it wasn't an issue!

Just thought you might want to know!

Marty
Visit my webpage!
Moonstruckacres.biz

AquilaStamps
(addict)
11/25/07 09:21 PM
Re: Listing Frame new [re: moonstruck22]  

Marty:
That is strange. My categories have been there all along. It is all of the other stuff underneath them that has been missing. It sounds as if they have several problems going on at the same time. Too bad they can't figure out frames. Really too bad that their CS doesn't have a clue on how to answer the question. I'll keep checking my listings - and if I have the fortitude maybe I'll go back to Live Help and speak with another CS person to see what they say this time. I'll make sure they know that I'm looking at my auction also.

Garry



moonstruck22
(member)
11/25/07 10:31 PM
Re: Listing Frame new [re: AquilaStamps]  

Garry,
My listings only had the option to go to my "store home" no catagories. Then with this last group other catagories came up but never has the policies, custom pages, etc made it back into the picture.
Well when you get the chance you just go ahead and contact Live and see what is going on. I won't be having the time here in the next day or so because my main office pc crashed over the weekend! I hope that it will be an easy fix but we all know that the chances of that are slim but I have my fingers and toes crossed for a good day at the office tomorrow, or later today I guess.
You all can prepare for questions for reinstallation and data recovery because I am sure I will be shooting them your way!
Let us know what you find out, you know even if they begin to admit that there is something wrong. You know that silly question regarding looking at your own auctions has always made me think. Would it be ok if the error was just on everyone elses listings?
Catch you all later!

Marty
Visit my webpage!
Moonstruckacres.biz

bluepennylady
(Pooh-Bah)
11/25/07 10:52 PM
Re: Listing Frame new [re: moonstruck22]  

Marty,

YIKES! Been there done that and didn't like it! Hope recovering the data goes well.

My Store categories have been there all along as well. It is the Custom store pages which have disappeared. I am glad your store categories decided to re-appear. At least that will help buyers instead of nothing being there at all.

Keep us posted about your computer progress. Brace yourself with two strong cups of coffee I think coffee fixes everything



Judy/blue

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com

AquilaStamps
(addict)
11/26/07 02:23 PM
Re: Listing Frame new [re: moonstruck22]  

Marty:

My sympathies are with you as you delve into the crashed office PC. I can understand what you are going through as it has happened to me a few times in the past. It can be an easy reinstall of Windows (a non-destructive reinstall) and you're up and ready to go. I hope it doesn't even get to that stage and it is something simpler. But then again there is the time where sweat beads up on your brow and you have to install everything all over. If you have a new or spare hard drive it may help to reinstall on it and keep the current drive as a second drive so that maybe you can get items off from it even though it won't boot. It's worth a try. If we can help in any way let us know.

I agree on Judy's recommendation of coffee - it often can fix you up but sadly it won't get the 'puter running. However, with enough coffee you can fix anything.

Tomorrow morning I'll brace myself go to Live Help and stay with it until they either pull the plug on me or give me some kind of answer. I have a sneaky feeling it won't be a sensible answer but who knows. It really all depends on the person that you get - I have had one or two occasions where I've actually had help so let's cross our fingers that I get a knowledgeable and helpful person tomorrow.

I like the way you think on the everyone else having messed up listings - that is almost what they were saying.

Garry



bluepennylady
(Pooh-Bah)
11/26/07 05:10 PM
Re: Listing Frame new [re: AquilaStamps]  

Garry,

Okay you can do it! You can do it!! contact Live Help and see if they are "alive and helpful". Then you can let us know. Be sure to drink two cups of coffee and have a fresh cup on your desk when speaking with Live Help. Then when they say something stupid, you take a swig of the hot coffee, it burns the roof of your mouth, you forget about the stupid thing they just said which infruriated you so you can type back a rational message to the irrational "Help" people



Judy/blue

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com

AquilaStamps
(addict)
11/27/07 11:01 AM
Re: Listing Frame new [re: AquilaStamps]  

Marty & Judy:

I'm back from a long and winding tour into the depths of the Twilight Zone. I've burnt my mouth and sharp tongue with hot scalding coffee. I've listened to gibberish instead of "I don't know". I've wandered through the mind of Live Help and found it not there or not operative.

When I logged into Live Help it took a while for them to finally get to me. When they did the person seemed as if he was ready to deal with a problem. I explained what had happened including approximate dates of when it was first noticed. Next I explained I was first talking about my auctions, and then as an addendum two other sellers auctions. I felt that in case of a chat gone bad I wouldn't give the name of the other "two sellers" or examples. After he asked well what's wrong it all looks fine to me (he was looking at one of my auctions) I explained the way a left side bar was advertised by eBay to look and what it was to contain also what it contained at one time. His reply to me was this is the first he has heard of any problem and was I sure that it had changed. Also after checking with his other best buddies at live help no one else had ever heard of the problem. He offered to investigate it further if I wished. I asked him to do so.

I didn't open the subject that I think the frame has changed by design. By that I mean last evening I went to my Store Management area and looked at the frame section. The stuff that is missing or that used to be on the left side is no longer offered as a check box. As far as I can remember when the frames were set up there were more check boxes to select different parts such as shipping and payment policies etc.

Sorry that I didn't get any kind of answer or help. I suppose that I can try again in a few days and see what the next random live help person has to say. I sometimes wish you could go back to the same person on a continuing problem in live help and that way you don't have to explain yourself over again.

I tried and failed miserably. Maybe my next venture into the spiral staircase called live help will result in better answers.

Garry



bluepennylady
(Pooh-Bah)
11/27/07 11:09 AM
Re: Listing Frame new [re: AquilaStamps]  

Garry,

The available options for the Listing Frame has changed. IN fact, look at your notes from the first couple of "Seller's Outreach" phone calls. They actually told us to enable those pages down the left side of the Listing Frame. You and I talked about the features they told us to enable and wondered if it would help or not. I had enabled all of the features including the Store custom pages being displayed down the left side on every auction listing.

You didn't fail at all. You have confirmed what we suspected. No one is keeping track of the Live Help sessions and actually recording when something is reported. Otherwise, they would have remembered the last time you contacted them concerning the issue. I have had similar experiences with them. The last time I contacted them, I kept the entire notepad document. And when they told me nothing had ever been previously reported, I pasted the notepad session and session number into the Live Help. Took a few message boxes to get it all in. But I didn't care Finally the rep indicated I had sent adequate information, apologized for overlooking the report and said he would see what he could do.

So THANK YOU! for burning your mouth and sitting patiently while they gave you absolutely no information or Live help



Judy/blue

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com

AquilaStamps
(addict)
11/27/07 11:28 AM
Re: Listing Frame new [re: bluepennylady]  

Judy:
You're welcome - and I did have fun. I had to restrain myself a couple of times because if I typed what I was thinking it would have probably been counter productive. Nothing nasty but just the obvious. At any rate it was worth a try. I just feel that they may not be given the script for the latest changes to the frames.

I agree with you on the original information from them on initiating frames. There were a whole lot of options and you're right we enabled them all - figuring any tiny bit of sales help is worth it.

I think though that in a couple of days I will go back and try one more time - this time I'll let out a bit of background and see what they say. It can't hurt. I don't know why this has happened - why they changed the frames. It could be something as simple as too much in terms of hits on the servers. Who knows. It just would have been helpful to all sellers if they had notified us of what was happening and maybe even why.

Good for you feeding the rep the whole previous discussion. I don't know why they just don't take the time to read the notes they have of your past conversations. If the seller didn't keep records it would be far more difficult than it is now.

Garry



bluepennylady
(Pooh-Bah)
11/27/07 05:05 PM
Re: Listing Frame new [re: AquilaStamps]  

Garry,

Well if you get brave and go back to Live Help,,, you will have to let us all know how it goes.

Perhaps if we all gang up on them,,,,standing in line to contact them one right after the other,,,maybe there would be a response.

Judy/blue

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com


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