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tictictic_OnEbay
(enthusiast)
01/28/08 09:46 PM
Image Mix-Ups  

Well, I'm finally almost out from under the cloud of my crashed hard drive, and now this......

I listed a few Lots tonight. When I viewed them, I saw that some images from a recently closed auction had replaced the proper images (two of the five lots I listed are fine). Three auctions, eight images total. The pics of a Deco Brooch that ended unsold have replaced 1 to 3 pics in each auction. The weird thing is....the image locations (LotImg numbers) are correct in every case when I compare them to the AW Preview image locations, so I can't just revise and change the LotImg numbers.

Is this an eBay glitch, a Sue glitch, or a Pair.com (image host) glitch? Any ideas on how to fix the problem? It's pretty funny (NOT!) viewing an auction for a Native American ring and seeing and Art Deco brooch.

Sue



tictictic_OnEbay
(enthusiast)
01/28/08 10:58 PM
Re: Image Mix-Ups new [re: tictictic_OnEbay]  

More info: The pics for the Deco Brooch must have been lost when my HD failed (odd, because from what I've looked at so far, almost nothing was lost from the disk-image backup, but there were those two days between the backup and the crash....). So anyway, even though the photos of the brooch are on eBay and show up when I do an AW Preview, they don't seem to exist on my hard drive. So when I uploaded tonight's images, why didn't they get new numbers?

I went to the image host and deleted all the Deco Brooch pics. I've re-uploaded the Lot images (re-queued, uploaded, cancelled out of listing), but I'll have to wait till eBay updates their database before I can tell if it worked.

Still looking for ideas on how this could happen and what to do about it.

Sue



bluepennylady
(Pooh-Bah)
01/29/08 03:26 AM
Re: Image Mix-Ups new [re: tictictic_OnEbay]  

Sue,

You may have to go to eBay and "revise" the listing. Use the HTML and edit the LotImgxxxx number to point to the correct image you uploaded at pair.com.

I wouldn't think this is a pair.com issue.So you are saying the brooch images are not even on the Auction lot that you listed.

That would be a datestamp removing old images from pair.com issue. And the datestamp could very well be out of sync with AW2000 after all the crash stuff happening.

So if the brooch ended during the time of the crash,, and the images were, let's say just for instance,,,Lotimg1111......Then AW2000 would not know to delete LogImg1111 from pair.com because all that data is missing.

Images are uploaded in numeric sequence. My guess is when you added the correct image to the Auction lot in AW2000, AW2K assigned the next LogImg number in sequence.... Because AW2K didn't know that LogImg111 number had already been used. It is missing from your database.

When the Lister went to upload images, AW2K saw the LogImg111 number and thought ahh,, that image is already there. And would skip uploading a new image. That is the way it is designed to work so images are not uploaded over and over again unnecessarily.

That is only a guess...

I would think deleting the old LogImg number from pair.com and uploading the new images would correct the issue. But you may need to double check the LogImg number on eBay to be sure the correct Logimg number is there as well.

Let me know what happens.

Judy/blue

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bluepennylady
(Pooh-Bah)
01/29/08 07:14 PM
Re: Image Mix-Ups new [re: tictictic_OnEbay]  

Sue,

How is the image issue coming along?? If you are still having image problems, let me know.



Judy/blue

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tictictic_OnEbay
(enthusiast)
01/29/08 07:58 PM
Re: Image Mix-Ups new [re: bluepennylady]  

Hi Judy,

Had a very busy day. Just now getting to computer stuff. Will try your suggestions tonight (or tomorrow morning) and will let you know.

Thanks, Sue



bluepennylady
(Pooh-Bah)
01/29/08 08:02 PM
Re: Image Mix-Ups new [re: tictictic_OnEbay]  

Sue,

I'll email you some other stuff on getting the image thing fixed up.



Judy/blue

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tictictic_OnEbay
(enthusiast)
01/30/08 03:20 PM
Re: Image Mix-Ups new [re: bluepennylady]  

Finally.......

The deco brooch was listed on the 14th & ended on the 21st (HD crashed on the 17th). Its pics no longer show up on eBay or AW Preview because I deleted them from Pair.com when I saw there were problems. Some time in the last few days, I ran an Import and an Update, and the deco brooch's description is now just HTML. The original Lot number was 4937 (written on a sticker on the little bag I was storing the brooch in); now, however, that Lot number is assigned to one of the new listings which have mixed-up images. Lot 4937 is now a ring (I located the deco brooch by running a Title search).

For the three online Lots with mixed-up images, the LotImg numbers are what they should be (according to the AW Previews). Re-FTPing the images didn't help (like you said, Pair just skips them -- I could see the upload took too little time). The jury-rig method I came up with was to simply delete the images from the Lots (delete the ones which apparently had numbers duplicating those the brooch once had), rename those images (not sure this step was necessary, but oh well...) and re-add them to the Lots, and then when I re-FTP'd them to Pair, I could see they were actually being loaded and the datestamp file was generated. Not sure why reuploading the pics doesn't change the image files at eBay, but I found I still needed to revise the auctions and manually type in the correct, new LotImg numbers.

Now to the issue of keeping this from happening with any new Lots I list:

For years, my online directory has been named aw2k and it's within the public_html folder created by Pair and not alterable. Today I created a new directory (aw2knew) within the public folder, but I don't see how to tell AW to send pics there. In fact, I don't see how AW has known to send my pics to the old aw2k directory all this time. The FTP settings are

Pair.com
bellat.pair.com
21
tic
password
public_html
http://bellat.pair.com/tic/

How has AW known to send images to the aw2k directory? I don't see any reference to it in these settings. I have numerous other directories (folders within that public_html folder) that house various non-AW images, like family albums and so on, and obviously AW doesn't get mixed up and send pics to the wrong folder. What am I missing here?

Thanks for your (continuing ) help, Judy, and for getting advice from Thom.

Sue



bluepennylady
(Pooh-Bah)
01/30/08 03:33 PM
Re: Image Mix-Ups new [re: tictictic_OnEbay]  

Sue,

Renaming the images was a very good idea and actually really necessary. Just to keep any further image problems for those Auction lots cropping up.

I am not quite sure I follow you about the images not being changed at eBay? Are these auctions live,,up and running right now and you changed the images?

If that is the case, the auction lot was listed with a different image file name. So you have to revise the IMG tag at eBay so it is pointing to the correct image file at pair.com.

Your FTP settings are correct in AW2K. Aw2K creates its own directory the first time you upload images and names it "AW2K".. So that is right.

So let's say you are wanting to create another FTP directory for other aw2K images at pair.com inside your "tic" account. You can name it anything you want.
TICother folder or whatever. Let's just call it

"Theotherfolder" for now
so the HTTP address configured in AW2K would read:

http://bellat.pair.com/tic/theotherfolder

Then when you select that particular FTP account to upload images from AW2K, Aw2K would create an AW2K directory inside "The other folder" .

I hope that makes some kind of sense.

And you are most welcome! I love it... Keeps me thinking Which is a good thing for this brain of mine.



Judy/blue

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tictictic_OnEbay
(enthusiast)
01/30/08 03:46 PM
Re: Image Mix-Ups new [re: bluepennylady]  

In reply to:

I am not quite sure I follow you about the images not being changed at eBay? Are these auctions live,,up and running right now and you changed the images?


Yes, they are live. After renaming the images and re-uploading them, I checked the auctions (refreshed the page) and the images were still not appearing. Maybe I just didn't wait long enough. But revising the LotImg numbers did the trick instantly.

In reply to:

If that is the case, the auction lot was listed with a different image file name. So you have to revise the IMG tag at eBay so it is pointing to the correct image file at pair.com.


I had thought reuploading the images would translate to eBay, but I guess that doesn't make sense. Pair.com doesn't tell eBay what HTML to use. Sorry, just a little moment of duh-ness.

In reply to:

So let's say you are wanting to create another FTP directory for other aw2K images at pair.com inside your "tic" account.... Let's just call it "Theotherfolder" for now
so the HTTP address configured in AW2K would read:

http://bellat.pair.com/tic/theotherfolder

Then when you select that particular FTP account to upload images from AW2K, Aw2K would create an AW2K directory inside "The other folder" .

I hope that makes some kind of sense.


I'll give it a try & let you know.

Big Thanks!

Sue



bluepennylady
(Pooh-Bah)
01/30/08 04:00 PM
Re: Image Mix-Ups new [re: tictictic_OnEbay]  

Sue,

The only reason I am real familiar with the way it works at pair.com is because I use my account for teaching. I am all the time creating directories for students and then configuring an FTP account in AW2K for them so we can list. It is real easy at pair.com as they have the tools on their site for creating directories. Not everyone has them.

You go girl. I bet you get it figured out...
If not, well holler and I'll see if I can help. At least we will have fun trying!

Judy/blue

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tictictic_OnEbay
(enthusiast)
01/31/08 10:11 PM
This girl got no go (was Re: Image Mix-Ups) new [re: bluepennylady]  

In reply to:

"Aw2K creates its own directory the first time you upload images and names it 'AW2K'"


Well, Judy said Pair.com makes this easy, but I think she's just got a brain for these things, and I've got a brain for....I dunno, getting frustrated and throwing things, I guess. I tried to create this new directory for about an hour today. I'm a wash-out!

Eventually, it was getting close to listing time, so I got a new Lot ready and figured I'd just use the old FTP settings. After uploading the pics but just before submitting it, I previewed it, and sure enough, the images aren't working (broken-image icons). Evidently, the LotImg numbers have again gotten mixed up with some of the numbers that were misplaced during my hard drive crash. So I've got to get this alternate image directory working before I can list any more auctions, but I need some more hand-holding.

Here, again, are the settings I've used for years:

Pair.com
bellat.pair.com
21
tic
password
public_html
http://bellat.pair.com/tic/
-------------------------------------------

At Pair, I create a new sub-directory either under tic or under the public_html folder (which is below the tic level), and when I run the FTP test at AW, I get this error over and over:

The HTTP address field does not point to the same location as the FTP settings. Check the Remote Directory and HTTP Address fields.

What really confuses me is that at Pair, when I view the existing aw2k "directory details", it shows:

/usr/www/users/tic/aw2k

This folder name does not appear anywhere in the AW FTP settings I use, and the http address that works in AW is nowhere to be seen when I'm at Pair's File Manager. Nothing seems to match. I can't figure out how I managed to make it work in the first place! FTP is a product of the Devil.

Ok, so Judy or some other genius, please tell me step-by-step how to create this new directory and make it work in AW. Especially, I need to know if I should create it at the same level as tic or within the public_html folder (I tried both; neither worked).

Thanks very much, Sue




bluepennylady
(Pooh-Bah)
02/01/08 07:45 AM
This girl got no go (was Re: Image Mix-Ups) new [re: tictictic_OnEbay]  

Sue,

I have computer class until after 11 am this morning. As soon as I get done teaching, I will be happy to help you with the settings.

I am sorry my instructions were vague...



Judy/blue

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bluepennylady
(Pooh-Bah)
02/01/08 11:08 AM
This girl got no go (was Re: Image Mix-Ups) new [re: tictictic_OnEbay]  

Sue,

I am sorry. Last class ran way over!!

I just created a separate directory in my pair.com account and refreshed my memory on the setup steps.

You need to create another FTP account inside your account.
Not hard...only sounds bad.

Go to your pair.com account and log in.
On the right hand side, click on "Advanced Features"

When the next page opens, select "Manage additional FTP log in accounts"

Click "Add additional logins"

The username can be 2 to 8 characters. So you will have to pick something short. I made a suetest user name.

The actual name is whatever. I named it "sue"

The password I used was the password for my account. But you can have a different password if you want to. Just be sure to write down whatever password you use as you will need it to configure the FTP account in AW2K.

In the "Directory" use the "web" settings. So it will be the middle one. YOu can copy and paste it into the directory field so you won't accidentally mistype it.

At the end of the directory put a / and then whatever the directory name you used. Mine read /suetest

Then click "Add user"

If there is an error, they will tell you what needs fixed.

Next go to "File Management"

Click on the public_html directory.

After the public_html directory opens, click "Create new directory" button that is right along the top of the display.

Your directory name will be the exact same name as the one you just made in the FTP setup. So for the one I just created it is 'suetest"

It takes about 15 minutes or less for the fTP account to become active.

While waiting, you configure the FTP account in AW2K.

Go to File / FTP account.
click the "+" to add an account.

The FTP host name is : bellat.pair.com
The Username is: tic/ and then whatever directory name you just created at pair.com

Then of course the password

Leave the "Remote directory" blank.

In the HTTP address you : http://bellat.pair.com/tic/ plus the directory you just created.

Hit the Test FTP settings button and you should be up and running.

The next time you list, choose that FTP account. AW2K will upload images INSIDE the new directory. To see the images you have to open up that directory at pair.com and you will see AW2K. Then you access the image files just like you normally do.

I hope that makes sense.






Judy/blue

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tictictic_OnEbay
(enthusiast)
02/01/08 12:03 PM
This girl got no go (was Re: Image Mix-Ups) new [re: bluepennylady]  

I feel bad that you went to all the trouble to write those instructions, and it turns out I can't use them. Pair's account types are FTP, Basic, Advanced, Webmaster, Developer, Commerce, and so on. I have the lowly FTP account (Sheesh! not even Basic ). So I'll just muddle along until this problem with the out-of-sequence LotImg numbers peters out on its own. I'll just do what I did for the other auctions that had this problem -- revise and manually change the image numbers.

Thanks anyway, Judy. I'm sure those instructions will get used by someone else on this list at some point.

Sue

P.S. A few years ago, I was able to set up a separate folder for my Lots Website. Its Host name is www101.pair.com (I think 101 is the ID number of my shared server; l remember I had to ask Pair Tech Support for help on how to get it to show up on the web with my domain name instead of tic or something, not sure what the deal was), with the HTTP Address being http://www101.pair.com/tic. Isn't that like a separate FTP log-in?? I mean when I upload auction images, they certainly don't go to the Lots Website folder. Couldn't I do something like that again?



bluepennylady
(Pooh-Bah)
02/01/08 12:08 PM
This girl got no go (was Re: Image Mix-Ups) new [re: tictictic_OnEbay]  

Sue,

I am SO SORRY! I didn't even think about you having the FTP account.

Hummm, be back shortly. I'll have to find the steps for creating a new directory in the FTP account.

The steps are about the same except you won't be going to another page to add the FTP login.

You create a new directory.
Name the directory something easy to remember and identify.
The FTP account is in the public_html so the Remote directory in AW2K will most likely be blank. I can' quite remember. May need to try it both ways when we do the test.

The user name will be your "tic_ plus whatever you name the new directory.

And the http address is the same as I provided earlier.

Give that a try and let me know. In the meantime, I'll see if I can find the exact instructions....somewhere in these files of mine That is scary!



Judy/blue

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tictictic_OnEbay
(enthusiast)
02/01/08 01:15 PM
This girl got no go (was Re: Image Mix-Ups) new [re: bluepennylady]  

Good grief! No need to apologize!

Here's a screenshot of what I've been trying:



The FTP test still fails. I don't think I've made any typos, and that aw2k2008 folder exists at Pair under the Public_html folder, and I've tried the test with the Remote Directory field filled in and blank.

Sue




bluepennylady
(Pooh-Bah)
02/01/08 02:16 PM
This girl got no go (was Re: Image Mix-Ups) new [re: tictictic_OnEbay]  

Sue,

It looks like the username field is not correct.

Your user name is tic but you want the new images to go to the AW2000 directory. So the user name field should most likely be:
tic_aw2k2008

Try that and let me know...... I am so sorry. Been in classes all day today so I am real slow on the draw.


Judy/blue

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bluepennylady
(Pooh-Bah)
02/01/08 02:48 PM
This girl got no go (was Re: Image Mix-Ups) new [re: tictictic_OnEbay]  

Sue

Remote directory field should be: public_html/aw2k2008

And Sue, change the username field back like it was before... Meaning remove the "aw2k2008" from your user name... I keep forgetting you have an FTP account only and am thinking I am setting up FTP logins on my web space. SORRY!! Bad dog no biscuit for me today







Judy/blue

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tictictic_OnEbay
(enthusiast)
02/01/08 06:04 PM
This girl got no go (was Re: Image Mix-Ups) new [re: bluepennylady]  

Y-E-S!

Will write more later; out the door in 10 seconds!

THANKYOUTHANKYOUTHANKYOUTHANKYOU ! ! ! ! !



tictictic_OnEbay
(enthusiast)
02/01/08 06:26 PM
This girl got no go (was Re: Image Mix-Ups) new [re: tictictic_OnEbay]  

LOL. I wrote that message saying Y-E-S and then raced out without actually posting the preview. So I'm already back, and I just listed an auction with the new FTP settings. Worked perfectly.

Thanks again, Judy, for coming through with the answer. I read most of the Pair.com FTP FAQs and still didn't have a clue. It's such a relief when that FTP test succeeds!

Back in business!

Sue



bluepennylady
(Pooh-Bah)
02/01/08 08:39 PM
This girl got no go (was Re: Image Mix-Ups) new [re: tictictic_OnEbay]  

Sue,

Wonderful!!! I am so glad that worked for you. Cool beans!

Judy/blue

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tictictic_OnEbay
(addict)
02/07/08 12:23 PM
Follow-up re Image Mix-Ups) new [re: bluepennylady]  

Both my eBay Profiles are now set to upload to my new Directory at Pair.com, so I assume the images for a relist will go there, too, and not to the former directory. If the LotImg number of an image matches one of the LotImg numbers from the time my database was corrupt (LotImg numbers were out of synch; duplicate numbers), might I again have the problem with the images getting mixed up when an old Lot is relisted? Doesn't seem like uploading to a new directory resolves this issue if there are still duplicate LotImg numbers in the database, but I have a hard time wrapping my brain around how AW handles this.

Thanks, Sue



bluepennylady
(Pooh-Bah)
02/07/08 02:36 PM
Re: Follow-up re Image Mix-Ups) new [re: tictictic_OnEbay]  

Sue,

You go girl. Ready to list! Congrats. You have certainly had your hands full.

Let me see if I can help with the two diretory thing.

Each of the FTP account settings you have set up, AW2K literally uploads the LotImg files inside of those directories. So if you have "Sues#1account" all the LotImgs are tucked away inside that directory (folder)

So when you created "Sues'#2account" the LogImg files are all uploaded and tucked away inside that directory (folder)

They can't even see each other. It will not matter you had the same exact LotImg numbers because they can't see each other.

One is going on the path to Sue's#1Account. And the other took the path to the Sue's#2account.

I hope that makes some sense.

IF you are concerned and want to see it in action. List just one auction lot to your new FTP account and then log into pair.com and checkout the new Aw2K folder inside your new tic account'



Judy/blue

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tictictic_OnEbay
(addict)
02/07/08 03:43 PM
Re: Follow-up re Image Mix-Ups) new [re: bluepennylady]  

Hi Judy,

That's pretty much how I thought things worked. I already listed about a dozen things since creating that new directory at Pair.com (already shipped a few). What I was concerned about was relists. AW makes a copy of the original image and stores its info in one of the Images files in the Database (I can't find an Images folder, so the data must be in the Images.MB file), so even if we delete or change the original image file, we can still relist the Lot.

When we relist a Lot, AW drags out, figuratively speaking, that old image and reuses it. In other words, if we were certain the old image was still in the AW database, I suppose we could relist the Lot without re-uploading the images as long as that Profile pointed to the original directory online. Or would we have to re-upload to get the datestamp file updated??? Well, that's a bit off-topic. What I was worried about was that for a relist, AW would pull up the old image info, and let's say its LotImg number is 12345. And let's also say there's another LotImg number 12345 in the database from when it was out of synch. Ok, wait! There can't be another LotImg 12345 because two files can't have the same name, but these aren't really files -- the info is just code (?) within a larger file (? ? ?), so maybe two images can have the same LotImg numbers. Stop me -- I have no idea what I'm talking about........

Maybe the real question is: Are images named locally or not until they arrive at the remote host?

When the database was out of synch (actually, it still is; it just doesn't matter for new Lots as long as I upload to the new directory), how exactly did AW get confused? I think the answer to this question is either very simple and I'm just not seeing it, or it's very complicated and would take an hour to explain and first I'd have to understand how the Borland database works.

Sue



bluepennylady
(Pooh-Bah)
02/07/08 04:04 PM
Re: Follow-up re Image Mix-Ups) new [re: tictictic_OnEbay]  

Sue,

If you are relisting an Auction lot and the originally uploaded image is not in your new directory, AW2000 will upload the image again. Which is the way it must work. The datestamp in your new directory will be in sync. If you use your new directory from here on out, after all your old auctions end, you could go through and delete all the old images.

FTP accounts get out of sync for a number of reasons. Aborting an image upload before the datestamp is uploaded can cause the sync problem. Losing internet connectivity during the image upload can cause it.

That is why it is better to allow the Lister to complete the image upload process even if you need to abort the listings. The datestamp is uploaded. Then you can abort. If you list again in another hour, the images are not uploaded again. AW2K just looks to see if that LotImg is in that directory, says oh good there is the image and goes on to the next one. If it sees all the images, it will re-apply a new datestamp that matches the time you are now listing and moves on to the actual Lister window.
I hope that makes some kind of sense.

AW2000 names the images for you... That happens behind the scenes.

You won't have two Lotimg xxxx in your database. And since you are using a new directory, you don't have to worry about overwriting previous Lotimg's in the old directory and creating a mess.
But let's say you did have LotImg numbers that were the same. Logimg123 from three weeks ago. Database is all messed up. Auctions are still up and running. Images are still appearing so you know the images are in your Sue's#1account at pair.

Now you list a newly created Auction lot from your repaired database. And well you find you have Lotimg123. For a completely different Auction lot, the new images are going to go to Sue's#2account. It won't matter one bit because those images can't even see each other. They are in different places at pair.com.

Does that make you feel better about it?? I may not be making a lick of sense to you at all.



Judy/blue

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tictictic_OnEbay
(addict)
02/15/08 03:55 PM
Noooooooo! Not again!!! new [re: bluepennylady]  

You guys won't believe this. My three-week-old hard drive crashed two days ago -- second hard drive crash in less than a month. It was a fresh-from-Staples, Maxtor SATA drive. The same tech who installed it returned to check out why I couldn't boot up my computer (no charge this time) and said the drive was clicking -- the arm was not moving over to access the disk. So since my computer was 4.5 years old, I bought a whole new system (non-branded).

Fortunately, I have a recent AW backup. I've downloaded and reinstalled AW, entered my old registration number, and now I need advice on doing the restore. Is it better to just move the whole AW folder backup into my (C:) drive, or should I use the AW Restore Database function? And if you recommend the latter, I go looking for the most recent a2b file, right?

Thanks, Sue

P.S. This time, since I was feeling no worries about my brand-new hard drive, I wasn't running any sort of disk image backup software, so I'm afraid I've lost almost all my images (sunset photos, family photos, house construction photos, etc.) as well as 4 GB of MP3 files and about 3000 bookmarks collected over about 10 years. Feels like I imagine people with amnesia feel -- dreadfully disorienting.





bluepennylady
(Pooh-Bah)
02/15/08 04:07 PM
Re: Noooooooo! Not again!!! new [re: tictictic_OnEbay]  

Sue,

I am so SORRY!! That is terrible. Have you had power surges or power outages where the power got bumped numerous times... Bless your heart!

Generally the best method for the restore is to use the most recent backup... Unless there is a reason you would want to use an earlier version. Although I don't know what that would be.

Use the AW2K restore function. It works really slick as a whistle.

Keep us posted!!!



Judy/blue

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tictictic_OnEbay
(addict)
02/15/08 04:41 PM
Re: Noooooooo! Not again!!! new [re: bluepennylady]  

Well, the power surge thing is interesting. We recently had to replace some circuit breakers (there's a main panel outside and two sub-panels inside), but they were only for the air conditioning circuits, not the one the computer is on. The work was done the day before the last day my computer was working, so probably not related to the crash. The electrician did not throw the main power switch (if he had, we'd have seen flashing clock lights, etc). But the electrical question was also the first thing my tech guy asked when I called the other day. I'll call the electrician and see if he can shed any light on this topic. I have an ordinary surge protector, not an UPS.

Ok, I'll have AW fetch the most recent backup file.

Thanks, Sue



bluepennylady
(Pooh-Bah)
02/15/08 04:53 PM
Re: Noooooooo! Not again!!! new [re: tictictic_OnEbay]  

Sue,.

the power surges can kill your hard drive that is for sure. And if the electrician didn't throw the main, that could be what caused it..

I have a UPS on my home computer. I came home the other day and the computer was off.. Hummm, battery backup isn't working. Hit the on button and nothing. I about got sick. Reset everything and the computer booted up. But I ordered a new UPS from APC today..

Keep us all posted on how the restore goes...

Bless your heart... I feel so sorry for you.



Judy/blue

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tictictic_OnEbay
(addict)
02/15/08 05:11 PM
Re: Noooooooo! Not again!!! new [re: tictictic_OnEbay]  

Ok, that was fast and easy, and I lost only a day's worth of data. Whew!

I did notice all my User-Defined Websites are missing. Is that to be expected?

Sue

P.S. I just talked to our electrician. He recommends calling the power company to confirm we are getting a reliable 120/240 V to the meter, then after that, he'll come out and isolate the problem circuit. He also recently replaced a circuit that serves a bedroom and bathroom near where the computer is plugged in. We would get flickering lights for up to an hour after using either of two high-wattage appliances (hair dryer and space heater). He replaced that circuit. He also highly recommends the Leviton surge protectors (not necessarily an UPS). Mine is markled IBM which these days means absolutely nothing (they sell the use of their name to any Tom, Dick, and Huang that asks). Sheesh! Remember when all you needed to do was keep important documents in a fireproof box?



bluepennylady
(Pooh-Bah)
02/15/08 07:59 PM
Re: Noooooooo! Not again!!! new [re: tictictic_OnEbay]  

Sue,

Good plan to speak with the power company about the power. You really need to be sure you have good power coming into the main box. And then you need clean power throughtout your house too.

I would strongly suggest a surge protector/battery backup for your computer. A big enough unit to handle the tower and monitor as well. Me, I like, APC the best. Probably because of their customer service and support. Plus they do awesome trade-in's on old units.. I just traded in two junkers today for two new units. APS had a 35% off if you trade in old UPS units. Didn't even matter if the trade-in's were APC brand. So since I needed two new ones and had two junkers,, off they go and new ones on their way

Does your power company offer insurance to customers for thing like computers, microwaves, etc if the power isn't right coming into the house and it fries something?

I am so glad the restore worked well. I don't know about the User-defined WEbsites but I'll ask tech support about it.. And let you know.



Judy/blue

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tictictic_OnEbay
(addict)
02/16/08 02:56 PM
Re: Noooooooo! Not again!!! new [re: bluepennylady]  

Thanks for the info about surge protectors and UPS devices -- I'm looking into upgrading my surge protector, and I'll have the power company out here next week to check our electricity supply.

Here are a couple other things I've noticed since doing the Restore:

AW didn't remember my setting regarding leaving Feedback before a Lot is closed (I usually leave FB when I receive the payment).

It doesn't remember my preferences for various comfirmation popups.

Every time I open to view and then close the email settings dialog in File: Email Accounts, I get Access violation at address 0049735C in module 'AW2000.exe'. Read of address 0527C729.

Easy to reset the preferences. Any idea about the Access Violation error?

Thanks, Sue



tictictic_OnEbay
(addict)
02/16/08 03:35 PM
Re: Noooooooo! Not again!!! new [re: tictictic_OnEbay]  

Just noticed I'm also getting that Access Violation error when I shut the program down. Did a Backup and Rebuild last night, so......?? Do I need to run the Error Checking utility on C:\?

Sue



bluepennylady
(Pooh-Bah)
02/16/08 05:02 PM
Re: Noooooooo! Not again!!! new [re: tictictic_OnEbay]  

Sue,

As far as the Read of address violations, Have you restarted your computer? Usually a restart will correct the address violations. It won't hurt to do an Error check using "Automatically fix file system errors". That never hurts.

If the Read of Address violation continues let me know.


The settings etc can be maintained when moving AW2000 from one machine to another by copying the entire Aw2000 folder from the root of the C drive to the root of the C drive on the new computer. You can right click on the AW2000 folder (C:\AW2000) and select copy. You can put that copy on any removable media,, DVD, jump drive, external hard drive. Then move the copy to the root of the C drive on the new computer.

Then, download the new AW2000 install right on top of the copy. That way you get the newest AW2K version and yet retain all your settings.

Then you can restore the newest backup if needed. I make a copy of the entire AW2000 folder about every other day. And just a backup every day.

I hope that makes at least some kind of sense. If not, let me know and I will try again



Judy/blue

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tictictic_OnEbay
(addict)
02/18/08 10:34 AM
Re: Noooooooo! Not again!!! new [re: bluepennylady]  

No more Address Violations -- thanks Judy.

I wish I'd known about moving the AW folder (I did have a copy on the external drive) onto my new computer first, then downloading the program, then running the Restore utility. But oh well, I've got it set up almost like it was before.

Thanks again, Sue (next post is yet another problem -- does it ever end??)



bluepennylady
(Pooh-Bah)
02/18/08 10:44 AM
Re: Noooooooo! Not again!!! new [re: tictictic_OnEbay]  

Sue,

Excellent! I am glad that fixed up the Read of Address violations.

Most folks do it the way you did. But it works better to copy the entire folder first and then install a fresh AW2K copy on top of the copy. All the settings etc are transferred that way.

That is why I burn a full folder DVD several times a week. There is room on the DVD to burn it, so I figured why not. If I have a hard drive failure, my hard copy not only has data but all my settings too. So in the event of a crash, I could be up and running on another computer fairly quickly.



Judy/blue

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tictictic_OnEbay
(addict)
02/18/08 11:03 AM
Re: Noooooooo! Not again!!! new [re: tictictic_OnEbay]  

The good news is that I found backups of my photos and my MP3 files. It took me two days just to get up the courage to look. When I got the second external drive a few weeks ago (after the first crash; worried my oldish external drive would also fail), I moved copies of all the important stuff to it (and then promptly forgot I'd done that). Subsequently, I only pasted copies of AW or just ran the AW backup utility to that drive. Because I assumed I was safe with the brand-new internal drive, I knew I had not made copies of my images and music folders for at least the last two weeks before the crash, so I assumed everything was gone. I can't express how good it felt to open that drive and see those folders! And since I hadn't added any new pics recently, I lost none of my family photos!!!

I did, however, lose all the auction pics I saved in February. So here's yet another What-Do-I-Do-Now question:

I have about 35 Lots that were imported (I guess) right after the first crash and botched restore. Their descriptions are HTML, with no pictures in the Add Image windows. Previews show the broken-image icons (ditto when they were still online until a couple days ago). I think these were all relists, and I'm pretty sure I still have all the original listings with the working images. Do you agree that the best course of action would be to just delete all the no-image Lots that are in HTML?

Thanks, Sue



bluepennylady
(Pooh-Bah)
02/18/08 11:14 AM
Re: Noooooooo! Not again!!! new [re: tictictic_OnEbay]  

Sue,

Before you delete anything, I would make double sure you have either an "online" Auction lot or at least an "Offline" auction lot for each of the imported Auction lots. And those should also have images in AW2K.. If they do, then deleting the imported ones will be fine.

If you have imported data you do not have in the database, then it only makes sense to fix the imported Auction lots including adding images so you have records of everything.

There are a couple of things you can do to fix the imported Auction lots, get rid of the HTML and add images. If the auctions are live on eBay with Images showing, you can click on your image, right click and save the picture onto your hard drive or desktop. Then add that image into AW2K. If the Auction lot is online, you will need to wait until the Auction lot closes or you could end up with images gone from the live auction the next time you list or update auctions. But at least you have the images saved on your hard drive so you can add the same images back to the Auction lot.

Do you use Inventory Items for each Auction lot?



Judy/blue

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tictictic_OnEbay
(addict)
02/18/08 11:24 AM
Re: Noooooooo! Not again!!! new [re: bluepennylady]  

They're all offline now, and I don't use Inventory items. I've made a list of the Lot numbers that are just HTML, and I'm going thru and finding their associated Lots by doing Title finds. Tedious, but going pretty fast.

Good idea about saving the online images back to your computer, and then re-adding them.

Thanks Judy.

Sue



bluepennylady
(Pooh-Bah)
02/18/08 11:30 AM
Re: Noooooooo! Not again!!! new [re: tictictic_OnEbay]  

Sue,

I have lost images a time or two when we lost images. Went to eBay and saved the images to the desktop. I made a folder for each Auction lot number and put the images into the folder on the desktop. When the Auctions came offline, we added the images again and were good to go. Then I could delete the folders off the desktop.

Glad it is going fast. It really doesn't take too long to do stuff like that after you get going on it.

Let me know how it goes.



Judy/blue

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tictictic_OnEbay
(addict)
04/01/08 12:10 PM
Re: Noooooooo! Not again!!! new [re: bluepennylady]  

Just an update on the power-surge thing.

At our request, the local power company installed a device to record how much voltage is being supplied to our house on an hour-to-hour basis. Two weeks later, they faxed the chart, although it covered only about 24 hours. I contacted the engineer, and he said it looked ok -- a few minor surges, but nothing that wouldn't be considered normal and nothing that would cause electronic devices to react badly. Ok...but what else is he going to say? "We are responsible for your power surges, as you can plainly see in the print-out, and we're sorry, but we caused your hard drives to crash." Bureaucrats never take blame. Obviously, I'd need a third party to examine the chart -- I see jumps, surges, whatever, but I don't have a clue about their meaning.

Oh well, my new computer is working fine, and I'm letting myself be lulled into a sense of invulnerability. However, I do have AW set to back up every other day now.

Sue



bluepennylady
(Pooh-Bah)
04/01/08 02:43 PM
Re: Noooooooo! Not again!!! new [re: tictictic_OnEbay]  

Sue,

You know it must be something with the Power companies. Our Power company gave our youngest twin son and his wife just about the same run around. And they have that surge protector thing on the house which is suppose to protect. AND if something gets through it then the Power company is suppose to purchase new equipment for the resident. Computer, Microwave, TV whatever. but they have yet to do it..



Judy/blue

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