Cher,

I wanted you to know "still working on the shipping insurance" thing...

as far as Endicia... International shipments are automatically covered up to $65.00 indemnity.. I'll have to ask my shipping lady about U-Pic international insurance though. She is an International whiz.....



Judy/blue

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Hi Judy! Thanks for the info. If you have in International Whiz over there you are sooo lucky! They are few and far between........


Cher



http://www.JewelryByCherDesigns.com

Cher,

Oh she is goooood at her job... She has been here 1 year. Right after she started the head of the shipping department up and quit. So I moved her up to the position.. Since she moved to shipping, she has only had 1 insurance claim.. ONly one. She is the best packer I have ever had in my life. She loves a challenge. Loves to keep busy.. She has the brightest personality.. You just want to hug her And it comes through in her email communications.. She is just the sweetest thing

Anyway,, U-Pic will allow international insurance. It is like $1.60 for every $100.00 to countries such as Belgium.



Judy/blue

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Thanks for the info. Do you know if Endicia and U-PIC require the registered mail? USPS does and that's the bulk of the cost.

Give your shipping manager a hug for me :) She sounds like a real gem!

Cher




http://www.JewelryByCherDesigns.com

Cher,

No I do not know but I will ask her first thing in the morning..

Sure will.. And yes she is!



Judy/blue

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Cher:
Good to see you too. Doin OK here hope you're doing OK too. The insurance I use is with DSI. It is a blanket policy and all that I have to do is fill out a fairly simple form on the internet for each package I wish insure. The rates are very cheap. Claims with them are very easy and simple to do. I pay a total of $15.00 a month if I use or don't use insurance. The months that I do use insurance the $15.00 is put toward the fees. An example would be say a $95.00 item going to the US - my rate is $0.50 if the same amount goes anywhere else other than the US the rate is $0.75. If the value excede a certain amount (I think $100.00 increments) the rate goes up to $0.75 and $1.00. It is a contract with DSI and it is easy to get a different rate if you find that you are using it more frequently than you had originally planned. They are so easy to work with. Also you are assigned a contact person with a phone number to reach them as well as their email address. If you're interested I can give you a URL to check them out.

At any rate when I'm listing an auction in aw2k I set up the insurance amount for US as one figure and in The rest of the world another figure. But you are correct when I go to an auction and tell it i'm in say the United Kingdom I see only he US insurance rate and when an item sells the eBay invoice only shows the US rate.

I'm not sure now after seeing what you and Judy have said where the problem lies. I was sure it was with eBay and in so many words they admitted it. But I'm not sure. I just end up having to change it for the aw2k invoices I send out. In almost all cases I list insurance as optonal. Don't know if that makes a difference or not.

I forgot to add - they don't required registered - but they really prefer "traceable" so in the US I use delivery confirmation. In Europe as long as you have the city country and customs label number they are OK with that

Garry

Edited by AquilaStamps on 07/23/08 03:18 PM (server time).

Garry,

With all the changes ebay is making it could create all kinds of conflicts.. The calculator is not working correctly again for dimensional weight packages. It is a total mess. I wish they would leave it alone.


Judy/blue

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Judy:
I agree, I wish they would take a breather and just stop "fixing" things for a while. I very seldom use the calculator except for times when I'm selling an album or a box lot. And lately whenever I use it there is always something wrong. So I just figure an about amount and if it is too little I eat the difference and if it is too much I refund. But that's not the way it should be.

Did you notice they got the Free Shipping right though? They wouldn't want to get that wrong as it makes for a better profit for them. They know the purchase price will go up to make for free shipping.

Garry

Garry,

You know, the Free Shipping is working very well for us. Other than the buyers emailing wanting to know if I can go cheaper if they buy x amount. Like it is going to make the box weigh less if they buy more...

But for the most part, we are even getting emails thanking us for the Free Shipping and how much they appreciate it. No hidden costs is what everyone comments on. They know when they punch the button, what the total cost is... Makes no sense to me as the prices reflect the shipping cost but the buyers sure seem to like it.



Judy/blue

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Judy:

When I've run a free shipping auction I've seen the same thing. It's funny I have a reference book that I put up almost every week. In a regular auction the opening bid is 6.95 + shipping. It is usually first class mail. With Free Shipping it is a flat buy it now for 11.95. Guess what? I've not sold a single 6.95 book in weeks. Go figure.

But I agree that for some reason they like it. A lot of my stuff the free shipping won't work but where ever it does I've used it and had success with it. Let's hope eBay doesn't decide to try to fix the free shipping API.

Garry