first let me say, this is not specific to AW2000. It is happening to anyone who is using a third party tool to manage their auctions. When I poke around other software forums, it is a chronic issue.
Secondly, we have discovered since we are submitting feedback as soon as the shipipng notices are sent out that far more buyers are receiving the emails from us than we knew were. It is amazing. They dont say a word. Never respond or even grunt. But they leave "Excellent communication" feedback comments.
We eliminated just about 99% of the problem by putting in a hyperlink that opens an email client in our template. It says, Have questions, email me. Or something like that.
When the buyer is poking around on the listing invariably they mouse over the image and see the email addy. So far it is working pretty well.
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