I don't have an answer for this -- just wanted to say it drives me nuts, too. Seems like it would be fairly simple to have the program register the email as being "sent" only when it's queued, like Lenny said. If you goof and simply close the mail before queueing it, you then have to change the filter, change the status back to Buyer Not Contacted, and then change the filter again and start over. Grrrr.