Sue:
It depends on the customer as to how I handle feedback. If they are a repeat customer I leave feedback when I ship the material. Usually that takes place when I log in their payment and then I mark it feedback not left then immediatly leave feedback.

In other instances they get their email that I have received their payment and a shipping email with a ship date in the future with an explaination about waiting for a check to clear. Once that is done I reset the invoice to feedback not left and as soon as the check clears I send off the material. Once they have received their items I then go in and leave feedback. I can sort invoices by "waiting to Ship" or "Feedback No Left".

Confusing? Hope in some way this helps. Oh yea, as Judy has said - I don't print out tons of paper but depend on the drop down boxes - the only paper I do print out is that for an invoice with a paper or e-Check. As an aside, I will ship on a paper or e-Check if they are a repeat, repeat, repeat customer - if there is a track record with them. So far all has been good - nothing bounced using that method.

Garry