Sue,

In order to submit feedback when the item has been shipped and status is Feedback not Left, you'll have to change your Program options. I forgot you submit feedback as soon as payment is received. So go to File | Program Options | Invoices and uncheck the "Allow feedback to be left when status is Waiting to ship"

The Invoice should appear in the Leave feedback dialog box.

Did I remember correctly??? You submit feedback as soon as payment is received which means the Invoice Status is waiting to ship.

Judy/blue