Yes I can ask for better support, and I'm really not asking for much. Either make the updates automatic, with some kind of trigger within the software that detects when they're available, or more simply just put a notice prominently at the front end of the website so that NEW user who are unfamiliar with the fact that eBay is always changing things and AW requires frequent updates don't waste two days figuring out the obvious solution.

Doesn't the fact that this thread acquired posts from so many people expressing dismay over the same problem, one that should have been so easy for them to fix, represent a significant failure on the part of the support team, if only a failure in communication?