I too will have to consider switching to another product I run 4-500 items on Ebay and could easily be out of business with out changes. I see no communication from AW2K that gives me the information I need to make strategic business decisions. I have shown and talked up AW2K to many other sellers, but will not in good conscience be able to continue to promote the product with out movement ( better communications ). Based upon Ebay announcement on the books category I don’t have long before I will have to switch to another platform. As a your customer (I have paid for 3 copies of AW2K) I feel better communications are a must. I have always run my many businesses under one rule “Take care of your customers and they will take care of you”. Great support is one part of a customer relationship. Please step up the plate and show us you can hit the homerun before it is to late.