Hi Judy,

I didn't mean to be such a dark cloud yesterday, but yes, I'm the opposite -- glass half full, glass covered with ugly water spots, glass chipped and lipstick-stained. I wish I had your enthusiasm.

==JUDY: The "Optional" insurance has always worked that way=== with AW2K and on eBay ..Are you saying you offered Insurance in a different manner?

No. I always simply checked the Optional button and left the amount blank. My congrats email includes the USPS insur costs and invites the buyer to add it. I won't have a problem with switching to Insurance Not Offered; I was just commenting that that phrasing always sounds kinda like you're telling the buyer they cannot add insurance.

==JUDY: Or the error literally stated you had to offer insurance.

With Do Not Specify Shipping Costs checked, attempting to list this Lot generates this error:

The Auction Lot was NOT listed. 2 errors were returned by eBay:
API Error Code 10005: You must enter a valid insurance fee.
API Error Code 311: You must select a shipping payment.


==JUDY: How have you been offering FedEx in the past? It has never been offered before. Or not that I am aware of.. So how have you been offering the service.. "see item description"????

I would select Do Not Specify Shipping Costs and include something like this in the description: Will be shipped via Fedex for best price; email for estimate or check Fedex site for 20 pounds from 92007, box approx 15" x 15" x 20"; example $46 from coast to coast.


==JUDY: I have the ear of team members from the webinar because we have been working on something else that was not addressed in the webinar. So I have already emailed asking for clarification on the FedEx and DHL shipping service issue. I will let you know what they say.

Well, I suppose they already know how many sellers are fed up, so no need to convey that message, although clubbing Meg on the head with a smart stick would be satisfying. Maybe the solution to this one issue would be for them to secure some sort of discount for eBay sellers to use with UPS. I have no particular loyalty to Fedex, and really the UPS station is closer for me. I just go for the cheapest carrier to save my customers a few dollars.

Sue

P.S. My camera for eBay pics broke yesterday (the zoom button is floppy, not responsive), so I'm off to the Nikon repair place. 7 to 10 days with no macro capabilities. Aarrrghhh! Can take distance shots with my other camera, but nothing close up. Guess it's time to relist EVERYTHING.