MIckey

Yeah, some are grayed out.. You have to click into all areas to find how to manage some of those.. And some are in the Site preferences as well.

Don't discount how much traction the AW2K will gain you in terms of returning buyers.. If you will notice how some buyers will enter in feedback comments about your excellent communication ... That isn't becuase of eBay's email reminders... That is because you were emailing them using AW2K..

And again, if you do not think your email templates are encouraging buyers to reply back to the AW2K email, then change the opening line or two and see if the response level increases.. you will have to determine what goal(s) you are wanting and then decide how to reach the goa.

My particular goad -- is to increase direct contact (and sales) as well as to cultivate repeat business.

Something you might try doing,,, Instead of sending a total amount due invoice,, send a thank you for shopping with me.. Then tell the buyer that you have more of this particular item if they are interested.. Or you have a great belt that will look dynamite with it etc if they are interested..

You'll be surprised how many buyers will email back and say hey thank you, yes I would like another one...
or thank you no..

But you know they are getting your emails..



Judy Oglesby
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