Cher:
If I send items to my customers via Priority or Express Mail or Registered mail I check on it with an email as soon as I know it is delivered. To do it I log onto http://www.usps.com. Then I click at the to on Track & Confirm. I have copies of the tracking numbers of course from the post office receipts. I plug them into the form that is supplied on the track and confirm page. It will tell you there is nothing there yet to report. But if you want they will send you email updates. So I put in my email address and check off send me everything in connection with this tracking number.
WHen the email comes that it has been delivered - and it is usually about 1 hour after delivery - I send off an email that is sorta like "just checking, that you found everything in your package to your satisfaction". "Hope the stamps are exactly what you were looking for and I want to thank you so much for eBaying. If there is anything at all in the future that we may help you with please call or email.

Then depending on the stuff they purchased there may be other stuff said. Howver, remember this is for the larger dollar amount invoices. Also I have a collectors club - the highter dollar amount people get a montly email of special items for sale pre-eBay listing. So that email asking if all is OK includes an explaination of the collectors club and how they can let me know if they wish to participate.

And, Cher, this really WORKS. I have had great response from this technique. You might want to try it on one or two customers just to get the feel of the reply etc.

Garry

Edited by AquilaStamps on 09/13/06 10:47 PM (server time).