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tictictic_OnEbay
(addict)
01/10/13 10:01 PM
Problems with new version [re: ]  

Downloaded file Aw2kU1560s.exe from the website; installed it; nothing but errors. Can't open the program even after a restart. Just get the "sorry, must close" errors.

How do I use the AW backup file?

Sue



bluepennylady
(Carpal Tunnel)
01/11/13 07:02 PM
Re: Problems with new version new [re: tictictic_OnEbay]  

Hello Sue,

Run the installer one more time. Be sure the anti virus is disabled and the internet security is turned off.

Try installing the exe file again and see if the second time around it runs.

I didn't have any trouble at all on 9 machines. So I am thinking it is something to do with the configuration on the computer.





Judy Oglesby
Judy/blue
bluepennylady

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com

Visit me at Bonanza!
http://www.bonanza.com/bluepennylady

http://twitter.com/bluepennylady

http://bluepennyladyblog.blogspot.com

onlynancydrew
(stranger)
01/17/13 06:50 PM
Re: Problems with new version new [re: bluepennylady]  

Hi Judy,

I am so jazzed about the image changes! Can't wait to try but I will have to do :( Having a problem installing the update.

I am getting the termination message:

Image
Save: Image not allocated.

I have disabled my anti-virus and closed my browser before installing.

Now I cannot open AW 2000 at all.

I have tried installing 3-4 times now.

Any ideas?

Thank you so much, as always for your super help!

Cheers
Barbara/Cheryl



bluepennylady
(Carpal Tunnel)
01/17/13 10:27 PM
Re: Problems with new version new [re: onlynancydrew]  

HI Barbara

It is a cool update!

Disable the UAC on the user account and run the install as adminstrator.

If that doesn't work contact support

info@auctionwizard2000.com



Judy Oglesby
Judy/blue
bluepennylady

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com

Visit me at Bonanza!
http://www.bonanza.com/bluepennylady

http://twitter.com/bluepennylady

http://bluepennyladyblog.blogspot.com

onlynancydrew
(stranger)
01/18/13 06:27 AM
Re: Problems with new version new [re: bluepennylady]  

Hi Judy,

Thanks for the response :) Unfortunately, same error. I have emailed Thom so, hopefully, he will be able to help.

One other question, if you know...would it do any good to completely remove AW and reinstall from scratch?

Cheers
Barbara




onlynancydrew
(stranger)
01/18/13 08:50 AM
Re: Problems with new version new [re: onlynancydrew]  

UPDATE:

Judy, following your advice, I emailed support and received a very timely response with concise instructions on how to proceed.

My dear :) Auction Wizard is again running!

Have a wonderful day and thanks again.

Cheers
Barbara




bluepennylady
(Carpal Tunnel)
01/19/13 04:23 PM
Re: Problems with new version new [re: onlynancydrew]  

HI Barbara

That is great news! AW2000 tech does respond quick!

Judy Oglesby
Judy/blue
bluepennylady

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com

Visit me at Bonanza!
http://www.bonanza.com/bluepennylady

http://twitter.com/bluepennylady

http://bluepennyladyblog.blogspot.com


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