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Razz
(newbie)
06/25/18 02:45 PM
Closed - Refunded [re: ]  

I had a buyer purchase an item on Saturday evening then emailed Sunday asking if they could cancel. I hadn't made any changes to the invoice yet since I was waiting until Sunday night to print the label. I went ahead and refunded and marked the invoice "Closed - Refunded. The auction lot now shows "Shipped - Returned) and in my inventory it now shows "Qty in Stock - 2, Qty Committed 1, Qty Available 1".

I only have 1, so is this the correct process? The way the help file read to me was that it would release the auction lot to be relisted, not that I would have to actually create a new one and end up with an incorrect amount showing in inventory.




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