Hi there

How does AW200 deal with multiple invoices. Does it send a merged invoice each time someone buys something new? Say someone buys 3 items on 3 consecutive days. Are they send an individual invoice the first day. A combined invoice the second day and then a third invoice with all 3 items the next day? What if they purchase a number of items over a weeks period. Are there any cut off dates if that makes any sense? At what point do you need to manually merge invoice rather than AW2000 doing it automatically.

Thanks for your help.
Mayapur

HI,

Aw2000 handles multiple purchases from the same buyer the way you indicate.

First when generating Invoices, there is a dialog box that appears with two options.

One option is to combine auction lots won from different profiles.
The second option is to combine auction lots from different consignors

You can select one, both or neither options. I use both and allow a buyer to combine all items onto a single invoice.

AW2000 will automatically group everything together on any Invoice whose status is "Buyer not Contacted" and the "buyer contacted" checkbox is unchecked.

So if a buyer is winning stuff one right after the other, let's say every 15 minutes or so and you keep updating auction lots and generating invoices but have not yet sent any email to the buyer, the items will keep grouping onto the original Invoice.

After you have contacted the buyer and the Invoice status changes to "Waiting Buyer reply" or even Waiting for Payment. then you must "merge" the Invoices together.

After you update and generate new Invoices, it is super easy to see who is a repeat/returning buyer as their name and address is already filled in and the Invoice status is "Buyer not contacted" So you can merge the two invoices together into one.

Everyone merges differently. We go back to the first invoice we generated and keep adding the new Invoices. Other sellers merge forward, meaning the buyers Invoice number is continually changing.

I hope that makes sense.. If not, let me know and I will try again.

Judy/blue

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Hi,

I did now answer one of your questions. I am sorry.

The cut off date.... As in terms of allowing a buyer to continue to bid and you group auctions together for them???

That is totally up to you. There are settings in My eBay preferences that dictate how long a buyer can group and combine on eBay but you can do whatever you want. You can allow a buyer to continue purchasing and have a long list of items before you send them a total amount due Invoice.

It isn't hard to do, you can change the due date on an Invoice everyday if you want. That is what we do for the buyers who are bidding over a couple of weeks. Everyday they add something to their Invoice we will bump the "due date" in AW2000 forward a day or two.

I hope that helps.


Judy/blue

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Thank you for that helpful information!

If i were to set the shipping cost at a flat rate of $10 and each extra item at $5 if someone buys 3 items over 3 days and you merge their invoices will the shipping cost be automatically caulculated as $20? or do i do this manually? And can you do insurance like this. That is that insurance is $10 for first item and $5 for each extra item? What is the best was to keep things simple.

Thank you. Your knowledge of the program is great. Do you work for AW2000?

Thank again
Mayapur

Hi,

No I don't work for AW2000.

When you use a Flat rate shipping cost factor, everytime you merge more flat rate auctions onto the invoice, the Shipping cost field value will increase by however many flat rate items there are. In other words, AW2000 will add all of the Flat rate costs together and that is what is displayed in the shipping cost field. YOu can use the "Recompute shipping cost" on the Invoice menu to recalculate Flat rate shipping. But you need to know that everytime you add another item from a won auction that has a flat rate cost factor, then the shipping cost gets recalculated again. It just works that way.

The Insurance field value is added into the appropriate box when you set up the Auction lot. There is a field labeled "Insurance" and you enter in the insurance charge.

Each time you merge Flat rate auction lots together the same thing happens to the Insurance field. all the insurance charges are all totaled up. YOu will need to adjust the Insurance charge for the total Invoice yourself after the buyer has completed their bidding. Otherwise you will be overcharging for Insurance.

I hope that makes sense. It really isnt' difficult to do or even time consuming. Once you get the hang of Invoicing, you will love it. And so will your buyers'



Judy/blue

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Hi, Mayapur,

I am so sorry. I failed to say you are most welcome for the help. I don't mind a bit... I am very glad the information is helpful to you.



Judy/blue

Visit my eBay store!
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Visit our website too!
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