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bigcitycorvettes
(stranger )
02/10/11 03:12 PM
refunds  



I have a couple of questions,
1. We had a customer that we had to refund his money. We made all the entries through paypal and changed the invoice to "Closed-Refunded" but the refunded amount never got back from ebay and paypal. The refund does not show in the ledger either. How are refunds handled so tha they get creditied correctly?
2. We only get the first monthly charge for our store listing of .05. As the product rolls over with "GTC" every 30 days and we get charged again by ebay the additional .05 charges do not show up in our system. Any ideas?
Thanks
Paul

The only easy day was yesterday!!

bluepennylady
(Carpal Tunnel)
02/10/11 06:28 PM
Re: refunds new [re: bigcitycorvettes]  

Paul

We always remove the payment from the ledger when we refund so everything balances out..

The fee charge not showing up on GTC is because eBay does not return the charge via the API every 30 days.. You can add the charge manually but that takes time to do...



Judy Oglesby
Judy/blue
bluepennylady

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com

Visit me at Bonanza!
http://www.bonanza.com/bluepennylady

http://twitter.com/bluepennylady

http://bluepennyladyblog.blogspot.com

bigcitycorvettes
(stranger )
02/15/11 10:13 AM
Re: refunds new [re: bluepennylady]  

Thanks for the help
Paul

The only easy day was yesterday!!

bluepennylady
(Carpal Tunnel)
02/15/11 10:47 AM
Re: refunds new [re: bigcitycorvettes]  

Paul

My pleasure

Judy Oglesby
Judy/blue
bluepennylady

Visit my eBay store!
http://stores.ebay.com/bluepennylady?refid=store
Visit our website too!
http://www.pennyworthsales.com

Visit me at Bonanza!
http://www.bonanza.com/bluepennylady

http://twitter.com/bluepennylady

http://bluepennyladyblog.blogspot.com


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