Hi Judy,

I'm back late to this thread because I figured I was going to get an answer like this and I didn't want to get more frustrated.

How is that a windows issue and not a AW2000 bug? You can't cut and paste from the web or a word processor into AG2000? That is a bug in my book. I don't think there is anyway you can convince me otherwise.

This should be basic functionality of any windows program. I can cut text from Word to the web. I can cut from the web into word. I can cut text between dozens of programs without an issue but for AW2000 it causes blow ups somewhere down the line.

AW2000 should be able to save text pasted into it without issue. I copy text from the web and paste to AW2000 and it uses the current format being used in AW2000 including font and bold etc. It saves it with no apparent glitches but then when you try and duplicate it, it blows up. That is a bug.

It AW2000 wants to look away and say "hey it's not our problem," I don't really buy it. I've got near ten thousand items in my inventory. I have no idea which ones might have some pasted text in them. It is not practical and in my opinion should not be necessary to somehow redo all of these items.

Regarding your last question. No this copy of AW2000 has not been moved to a new computer since the original Inventory Items were created.

I want to apologize if I am coming off as snippy or antagonistic. I am really trying not to be that way. I would just like my problem to be fixed.

It gets frustrating when I get what appears to be a customer support finger pointing shell game. I am not just talking about this thread either. Thom has been excellent overall any time I had a problem. Problems and issues are almost always handled quickly etc. But a few times I have gotten answers that are annoying. For instance.

Another recurrent issue I've had for years is copying text from one field in AW2000 to another field in AW2000. I won't bother starting a new thread because maybe this is the same "windows issue". Sometimes I might want to copy text from an auction lot description into an inventory item description. I copy the text, go to my destination but when I paste I get a blank line or only part of what I copied.

Now if I use the same copy and paste into any others windows application, all the text shows up.

Now here is the kicker. If I use cut instead of copy, with the same text still highlighted, it will work.

I sent this issue in as a bug once and got the answer that I need to defrag my hard drive and some other, completely irrelevant (to me of course) technical waste of time.

What is that? Yea, do I need to reinstall windows too? Those are the times when the support I've gotten has frustrated me.

But no marriage is made in heaven. Overall I have been very happy with AW2000 so I have just dealt with these issues and stuck with AW2000 over the years.

OK very long post. I will stop now.


My eBay Store