Marty,

I have been on the phone with eBay Trust & Safety concerning another issue.. So we made some inquiries about the "Return Policy"....

Here is what Richie from Trust & Safety told me..

If you do not accept returns, then do not check the "Returns accepted" checkbox.. HOwever, your Auction description must include the full content of your Return policy.. IN our case, our Listing template footer or Terms of Sale fields are quite sufficient.

So if you have a "No Returns" policy, then write out that "No returns are accepted" in the Listing template and don't check the REturns accepted checkbox.

I did suggest eBay consider offering more than one option as the Item page is really kind of confusing.. If the seller does not accept returns, the "Return policy" section states:

Return Policy
Return policy not specified see item description.

And then eBay has a Return policy must be specified policy. It is a real contradiction... So I did suggest they consider adding another Return policy option "No returns" or something along that line.. Because that is a return policy...

Anyway,,, that is what I found out this morning.


Judy/blue

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