Judy:

You're correct the international buyers hardly ever want Registered mail because of the cost. Sometimes they are willing to pay for Global Priority Mail but that isn't trackable. If I have an instance of a larger international buyer (ummm that's dollars not weight) I follow up with an email after a week from the date of mailing. Everything I mail gets a Certificate of Mailing. I use the Bulk form so it is inexpensive. Once I get home from the Post Office I scan and PDF the form (however many pages it is). Then ole sneaky me - a week after the mailing I clip from the PDF the section that pertains to them and attach it to an email telling them by now I'm certain they have received their stamps. And the followup email goes on from there. It is surprising how many want to be part of the "Club" - I guess it is a thing where everyone wants to be part of something special. But what it gives me is an additional outlet for material that I don't have to break down and put on eBay such as a small collection of stamps from India or whereever. I put it on the "CLUB" list and email it off. First to come up with the money gets it. I'm toying with having a special "club" section on the web site with username and password and list the items there with paypal buyitnow buttons on it. Have played with the design but haven't implemented it. Currently I think the club email works just fine.

Long way around to answer your question huh? But you are correct. The larger dollar amount international customer gets a follow up email. The method for this is: If they are to get a follow it is all done when I process their items for shipping in AW2K. I print the paid invoice the regular way then print it to a PDF that has as the title the invoice number and their name and it is filed in a directory (folder) that is labled with month and year and sub folder of day (one week in advance). So every morning I check the folder for the day - such as today I've checked Sept 14 - and send them the email that is done from a template in AW2K. Sounds confusing but is very easy.

I've found that it really pays off. Sooooo Sorry to be extra long winded on this - my fingers got carried away.

Garry