Rich:

LOL -- I have tried the email reply thing the two different ways. Finally I settled on a combo-email. They can simply reply and I give them a clickable link at the end of the email for a reply. This way which ever is easier for them they got it.

Also if a customer is a repeat customer (meaning at least the second time they have purchased) their email template has a FAX number at the bottom of the email. I've found that this works in that some times they will fax a want list or an image of something they are looking for.

I've stopped short of putting in the phone number. I have a line that could be put to that use but I'm afraid that I'll spend even more time on the phone and not get anything done. The phone itself has one of those electronic voice answering machines built in and I suppose I could use that - however that would really defeat the purpose of putting in a phone number. So that idea is still on the back burner.

Garry